IT Account Manager Resume Alburtis, PA - Hire IT People

SUMMARY:

Lead System Analyst with over 10 years information technology experience in the Supply Chain/Contract Packaging industry. Strong leadership and successful team building skills. Excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations. Able to build lasting relationships with vendors and customers.

TECHNICAL SKILLS:

Skilled in problem solving and troubleshooting.
A high - energy, enthusiastic and dependable individual who excels in challenging and competitive environments.
Ability to work effectively under minimal supervision.
Highly motivated to expand knowledge and skills.
Excellent technical skills and knowledge.
Manhattan SCALE, SQL Queries, Store Procedures, MS Office Suite, MS SharePoint, MS Windows OS, MS Dynamics GP, Track-It, Flat files, XML files, CSV files, EDI Interchange software, Kewill Clippership, SQL based WMS software, EDI maps of 846, 856, 944, 943, 888, 940, 945, 947 s, AS2 and SFTP/ FTP connection.

EXPERIENCE:

Confidential, Alburtis, PA

IT Account Manager

Responsibilities:

Customer Interaction
WMS support, Level 2
Crystal Report writing
Software / Hardware Support End User
Project Manger

Confidential, Hatfield, PA

IT System Analyst

Responsibilities:

ERP Helpdesk support
Crystal Report writing
Software / Hardware Support
Created SOP s for IT Software
Created KPI s using ERP system data.

Confidential, Allentown, PA

IT Systems Supervisor

Responsibilities:

Supervised and trained employees in daily job responsibilities.
Planned, developed and implemented operating procedures to improve product quality.
Managed system configurations, maintenance and installations.
Problem troubleshooting, planning, directing upgrades, and testing operations to ensure optimum system functionality
Helped to create a web based business intelligence program with a SQL backend for our internal finance department.
Created an EDI application which integrated with a SQL Warehouse Management system, using an AS2 adapter and an EDI interchange program.
Implemented an MRP system, integrated an SQL WMS system with MS Dynamic GP using e - connect.
Worked with trading partners to setup connection between our clients and their trading partners

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It Account Manager Resume

Alburtis, PA

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