Desktop Support Technician Resume Maryland - Hire IT People

SUMMARY:

Experienced self - motivated Information Technology Professional with over 6 years knowledge on computer operating systems, installation, backup and restore, troubleshooting, maintenance, repairs, configuration, upgrade of all PC hardware, software and peripheral, workstation performance optimization, strong analytical skills, multi-tasking, creative problem solver and go-to for resolving complex network end-user ticketing issues locally and remotely.

PROFESSIONAL EXPERIENCE:

Desktop Support Technician

Confidential, Maryland

Provides remote desktop support to clients and users on daily basis.
Troubleshoot desktop computer/network problems also oversaw user account creation and password resets.
Resolves systems issues, enhancement performance, courteous customer service, quality throughout operations, and providing excellent.
Manages Users account Using Active Directory.
Diagnose and resolves unique problems associated with application software and operating systems.
Performs root cause analysis, debugging, and resolves issues as well as classified issues by level, priority, and nature.
Documents all server and network related problems in great details, resolves and escalates issues to appropriate tiers or lead.
Actively monitor a queue based internal ticketing application of production web servers, back end support systems and database on multiple operating systems.
Collaborates with employees, managers, and personnel on key issues and implementing projects.
Provides ongoing helpdesk/desktop, server, and network support.

Desktop Support Specialist (Remote)

Confidential, MD

Provided Remote Desktop Support to clients and end-users.
Managed and configured network design to facilitate efficient customer use.
Performed installation of a variety of hardware and software types to specifications.
Maintained thorough documentation including reports on network architecture and functions.
Oversaw and ensure proper functioning of network and application.
Delineated important equipment for network operations effectively.
Maintained desktop records in an offsite-hosted database.
Administered company servers, to ensure optimal performance and achieve unique needs.
Customized network and added new applications and programs as required.
Collaborated with and supported development, systems integration, and security groups.
Managed escalated calls, to ensure timely resolution on issues.

Desktop Support Analyst

Confidential, MD

Provided Remote Desktop Support to clients and end-users.
Oversaw and ensure proper functioning of network and application.
Customized network and added new applications and programs as required.
Collaborated with and supported development, systems integration, and security groups.
Delineated important equipment for network operations effectively.
Managed escalated calls, to ensure timely resolution on issues.
Managed and configured network design to facilitate efficient customer use.
Performed installation of a variety of hardware and software types to specifications.
Maintained thorough documentation including reports on network architecture and functions.
Maintained desktop records in an offsite-hosted database.
Administered company servers, to ensure optimal performance and achieve unique needs.

TECHNICAL SKILLS

Expertise in hardware and software troubleshooting on Windows environment
Strong communication with excellent verbal and written skills
Windows 16, 10, 8.1, 8, 7 & Vista knowledge
Professional in HTML, CSS, Microsoft Office Word, Excel, and PowerPoint
Excellent technical documentations
Ability to professionally discharge functions calmly under pressure or challenging conditions
Ability to discretely manage highly sensitive or confidential personal information
Attention to details oriented
Diplomatic team builder