On - Site Windows Engineer and desktop support Resume - Hire IT People

SUMMARY:

Worked for a tier 1 internet provider for the nearly a decade, in both network security and customer edge device security, seeding and formatting of departments’ intranet web site for documentation and daily operations; customer service is always a main focus, with a start in retail and then the food service industry.

AREAS OF EXPERTISE INCLUDE:

Customer Service
Database Maintenance
PC Configuration
Problem Solving Skills
Security Focus

TECHNICAL SKILLS:

Networks: LAN, WAN, Internet

Operating Systems: UNIX, Windows 2000/XP/Vista/7/8/8.1/10, MAC OSX

Software Applications: MS Office (2007,2010,2013), Avaya (site administration, contact recorder, modular messaging), Symantec (Ghost, Backup Exec, Endpoint protection) Checkpoint NG, BMC Remedy, ETMS, Panda AV, Adobe (Reader, Acrobat), Google Apps (Spam filter), Blackberry BES, ACT

Equipment: Avaya, Cisco routers and switches, Juniper Routers, various wired and wireless network hardware, desktops, laptops, printers

Protocols: TCP, IP, FTP, UDP, ICMP, SSH, STMP, POP3, HTTP, HTTPS, Telnet

PROFESSIONAL EXPERIENCE:

Confidential

On - Site Windows Engineer and desktop support

Responsibilities:

Working as a sub-contractor at Confidential Advisors providing full support in a MS Windows environment
imaging systems for new employees; adding and removing users in Active Directory as necessary; removing spyware, and viruses as needed; managing the daily, weekly and monthly backup tapes, Installing and repairing systems as necessary
Along with troubleshooting VPN issues and various daily issues with software and hardware as they occur.
Maintain and support phone Confidential for the company, along with setting up new extension for employees as needed.

NOC Engineer

Confidential

Responsibilities:

To monitor network tools for issues and then escalate to the departments or individuals responsible for the systems affected, also monitored and fulfilled ticket requests for hands-on within the data center.

Confidential, Fairfax/Ashburn, VA

Internet Abuse Investigator

Responsibilities:

To enforce the Confidential Business acceptable use policy, by working complaints sent to Confidential Business from various sources.
This included but not limited to complaints about spam, phishing sites, copyright complaints, hacking complaints.
To act as the first line of defense in the responds to Confidential attack calls.
To summit IP addresses to various internet sites that would keep lists of known bad IP blocks, and request to get them removed from their blacklists.
Assumed role as primary admin of departmental spam trap and the daily operations of the trap.
Took lead in populating the departmental Wiki for daily operations and procedures.
Streamlined phishing site procedures to ensure that all departments affected by changes made by the security group would be respected by all other departments.
Improved companywide notification on customer terminations, along with ensuring that the customer account was terminated and cleanly removed from the billing systems.

Firewall Engineer

Confidential

Responsibilities:

To apply rule base change requests from customers of managed firewalls, to add and remove users, to apply updates or security patches to the various firewalls.
To troubleshoot issues that would arise in the firewall configurations.

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On - Site Windows Engineer And Desktop Support Resume

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