SUMMARY:

• I am a proven versatile, adaptive, responsive and a results - oriented worker who enjoys challenges.
• Holding an engineering background, I have keen interest in learning new things. In recent years
• I have performed well in various technical roles.
• I have excelled in providing technical support in different companies.
• In all these roles, I have had to deal directly with both internal and external customers.
• This experience coupled with in Customer Service has given me great exposure and skill in handling different types of clients.
• With so much interest in technology, I have added computer programming to my skills.
• I am currently able to work with C++, HTML, CSS and JavaScript.
• With me, you have a great team player who is dedicated to his job.

SKILLS:

• Demonstrated ability to learn new concepts and skills quickly
• Proficient in C++, HTML, CSS and JavaScript
• Excellent customer service and communication skills
• Proficient in Microsoft Office and Adobe suite
• Good interpersonal relationship

WORK EXPERIENCE:

TECHNICAL SUPPORT & CUSTOMER SERVICE

Confidential, Rockville, MD

Responsibilities:

• Answered, evaluated and prioritized incoming telephone, voicemail and email requests for assistance from users experiencing problems with software, hardware, networking and other computer related technologies
• Logged in phone call data in database for tracking, accountability and timely resolution
• Shipped out products and kept track of physical inventory
• Trained end-users on software usage and installation
• Responded to customer feedbacks on products
• Participated in weekly project meetings to discuss milestones, setbacks, bugs and software releases
• Wrote a C++ code for optimizing SVG files for a product
• Performed new software and updates testing on different operating systems before deployment to ensure that no bugs are present, and program works as required
• Built new workstations, installed and configured all new computers
• Setup all new computers and devices purchased for the company
• Performed troubleshooting for printing and scanning issues
• Started reconstructing company website using HTML, CSS and JavaScript
• Created daily backups
• Replaced router and helped organize LAN
• Wiped and decommissioned all legacy equipment; company computers and devices
• Responded to all customer requests including pricing, sales and invoicing.
• Sent overdue notices to customers
• Played Administrative duties which included data entry, purchasing of office supplies and storing company records
• Processed phone orders and online orders
• Processed over 5,000 purchase orders
• Sorted and processed business mail and deposited checks

ASSISTANT MANAGER

Confidential

Responsibilities:

• Answered, evaluated and prioritized incoming telephone, voicemail and email requests for assistance from users experiencing problems with software and hardware
• Supported with implementation of maintenance agreements and after sales support
• Provided on-field technical support
• Tested software and hardware to troubleshoot issues and evaluate solutions
• Trained end-users on software usage and installation
• Created problem tickets through emails and assigned to appropriate support specialist
• Kept track of inventory
• Held periodic meetings for trending issues and resolutions
• Researched and reported on external opportunities
• Initiated and implemented the strategic sales policies of the company

PROJECT COORDINATOR

Confidential

Responsibilities:

• Identified resources needed and managed day-to-day aspect of project.
• Canvassed for funding for the project
• Communicated key engagement interactions and project process overview with stakeholders
• Identified, negotiated and signed on stakeholders including surveyors, architects, contractors and all engineers
• Led periodic meetings between stakeholders
• Ensured clear understanding of the project was given to all
• Produced project status reports, managed team and resolved day-to-day issues
• Attained all statutory requirements and permits for the project.
• Tracked and reported progress and expenses.

COMPLIANCE OFFICER

Confidential

Responsibilities:

• Ensured all parties adhere to regulations of the scheme, including monthly/quarterly reports to be sent to the Regulatory Authority by administrators.
• Facilitated quarterly meetings between parties involved in the scheme
• Monitored quarterly fees

WEBSITE ADMINISTRATOR

Confidential

Responsibilities:

• Updated company’s websites and ensured it was interactive
• Printed and distributed information from websites and corporate email to appropriate departments
• Created, managed and updated social media websites for the company
• Assisted in the reconstruction and overhauling of the legacy website
• Handled weekly content update
• Identified and removed bugs

TRAINEE ENGINEER

Confidential

Responsibilities:

• Monitored work and ensured workers adhered to the engineering processes and guidelines.
• Prepared daily reports on production.
• Assisted with operation of production machines
• Identified resources needed.
• Generated monthly reports and recommendations.