Help Desk Administrator Resume Concordville, PA - Hire IT People

OBJECTIVE:

Work hard at a career I love so I can focus on enjoying life.

SUMMARY:

I’m personable and can explain technical issues in ways anyone can understand.
I am looking for a supervisory role managing a small team.
The ideal fit is with a medium - sized company that 1) follows core values like honesty, fairness, and merit, 2) is forward thinking regarding HR policies, such as formal remote working, and 3) uses IT to drive business or better enable the organization to succeed.
IT is at its best when it enables people to accomplish things easier or not otherwise possible, not by simple break-fix.
Most organizations fail to utilize their IT staff properly, relegating them to merely keeping the lights on.
Technology drives the world; stop confining their responsibilities and treating IT as an expense instead of an investment.
15 years of formal experience, including 8+ years supporting servers and client infrastructure.

TECHNICAL SKILLS:

Windows image creation and application deployment (Altiris, SCCM, WDS/MDT, PDQ)
Mobile Device Management, including cell phone plan management
A/V and camera systems/DVRs
Entire endpoint lifecycle - Purchasing, inventorying, deployment, training, migration, decommissioning
Professional communication
Organized approach
Always reading and learning
Patience, personally and with others
User training and documentation
Coordination with vendors
Windows Server through 2016
Active Directory and Group Policy
WSUS
Google Apps/G Suite site administration
VMWare ESXi
Antivirus solutions such as Symantec/SEP
Cloud backup and file services
Inventory management

EXPERIENCE:

Help Desk Administrator

Confidential, Concordville, PA

Responsibilities:

Small team with freedom to explore new technologies
Mostly independent position
Executive white glove support
Responsible for all endpoint devices and infrastructure
IT purchasing
IT liaison to executive team
Implemented PC inventory, OS imaging, and software management systems (PDQ, WDS, WSUS)
Formal user training, incl office-wide classes
Created team structures and SOPs
Managed 150 mobile devices and plans

Help Desk

Confidential, Wilmington, DE

Responsibilities:

To May 2014 Tier 1 and 2 remote support in a call center for a large (10,000 users) global media company
Strict following of SOPs required for coordination between many different, remote teams.
Mixed PC environment and hundreds of iPhones/iPads

Help Desk/Technician

Confidential, Wilmington, DE

Responsibilities:

Phone and email support for 1500 faculty/staff and 16,000 students across 28 buildings.
On-site and remote troubleshooting and break-fix
Team environment (~30 people) supporting 20,000+ PCs and Macs and hundreds of iPads

Technician/Junior Systems Administrator

Confidential, Mullica Hill, NJ

Responsibilities:

Adult/Community School Instructor

Confidential, Mullica Hill, NJ

Responsibilities:

Taught an adult/community school class on Outlook 2010 geared towards professionals looking to better manage their schedules, emails, and appointments.
Also taught Basic Computers, which is usually comprised of senior citizens trying to better utilize computers

Confidential

PC Repair Contractor

Responsibilities:

Firedog Computer Technician

Confidential

Responsibilities:

Turned a part-time seasonal sales position into a full time service job
Repaired customer and store computers
Extensive warranty repairs and claims
Guided customers through the PC-buying experience, recommending computers that suited their needs and budgets
Turning “tech speak” into terms understood by non-technical customers was a daily requirement
Provided basic phone support to customers
Occasional in-home services

Technician/Help Desk

Confidential

Responsibilities: