Desktop Support Resume Philadelphia, PA - Hire IT People

SUMMARY:

Talents include 17 years IT Technician, supporting end users in Microsoft platforms from 2000 - Windows 10.

SKILL:

17 years desktop support.
HP, and Dell Experienced. .
POS installs and uninstalls.
Some Citrix experience.
Blackberry provisioning and support.
IPhone and IPad, IPad mini support.
Remote user support through Altiris, Dame Ware, WebEx, Team Viewer.
Antivirus experience, Norton, MacAfee, Kaspersky, Black Ice.
D Confidential Migration and configuration of various systems over multiple platforms.
Installation and support of Windows 2000 Workstation and Server.
Installation and support of Windows 7 Workstation and Server.
Virtual desktop and server support.
Configuration and support of users in Active Directory.
Configuration and deployment of client workstations.
Installation and support of hardware on workstations.
Installation and support of local and network printers.
Installation and support of various software applications.
Microsoft Office, Office 365 Ghost, Lotus Notes, Domino, Microsoft Exchange, Microsoft Outlook, Shrink-Wrap applications, Google Apps email client access.
Local and WAN network issues, TCP/IP, network cabling and Patch panels,
VPN (Virtual Private Network), VMWare (configuration & support), VSphere SMS, SCCM. Citrix.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Desktop Support

Responsibilities:

Provide direct support as a central point of contact for remote as well as internal users. Interfaced with customers and fellow employees to identify needs, field questions, and facilitate resolution.
Imaging, software updates

Confidential, Wilmington, DE

IT Contractor

Responsibilities:

Provide direct support as a central point of contact for remote as well as internal users.
Interfaced with customers and fellow employees to identify needs, field questions, and facilitate resolution.
Imaging, software updates through SCCM 2012
Configure IPad, IPhone, and Office 365. Printer issues

Confidential, Newark, DE

Network Administration/Desktop support

Responsibilities:

Provide direct support as a central point of contact for remote as well as internal users.
Interfaced with customers and fellow employees to identify needs, field questions, and facilitate resolution.
Support Polycom video conferencing system
Handle inventory of equipment in asset tracking.
Virtual Severs with VMWare.
Configure IPhones.
Troubleshoot printer issues as well.

Confidential

Network Administration/Desktop support

Responsibilities:

Provide direct support as a central point of contact for remote as well as internal users. Interfaced with customers and fellow employees to identify needs, field questions, and facilitate resolution.
Support Polycom video conferencing system
Handle inventory of equipment in asset tracking.
Virtual Severs with VMWare.
Configure IPhones, BlackBerry.
Troubleshoot printer issues as well.
Remote desktop, Citrix, VPN issues.

Confidential, Newark, DE

IT Contractor

Responsibilities:

Confidential, Horsham, PA

Desktop Support

Responsibilities:

Provide direct support as a central point of contact for remote as well as internal users.
Interfaced with customers and fellow employees to identify needs, field questions, and facilitate resolution.
D Confidential Migration from Windows XP to a VDI Windows 7 desktop for HP desktop PCs and laptops.
Remote desktop through Team Viewer 8
Handle backup tapes.
Support Polycom video conferencing system
Handle inventory of equipment in asset tracking.
Virtual Desktops with Houston Home office.
Configure IPhones, BlackBerry.
Troubleshoot printer issues as well.
Remote desktop, Citrix, VPN issues.
Worked in remedy ticket system.

Confidential

Lead Technician

Responsibilities:

Provide direct support as a central point of contact for remote as well as internal 4000 users.
Interfaced with fellow employees to identify needs, field questions, and facilitate resolution.
Remote desktop through Dame Ware version 7.5.8.0
Installed and configured computer labs and mobile laps for student access.
Processed internet security issues with M86 web filter.
Traveled throughout school district doing break fix issues as first point of contact.
Troubleshoot connectivity issues with Google Apps mail clients.
Remote desktop, Citrix, VPN issues.
Worked in one zero ticket system.

Confidential

Desktop Support

Responsibilities:

Provide direct support for remote as well as internal users.
Interfaced with customers and fellow employees to identify needs, field questions, and facilitate resolution.
Remote access and desktop imaging thru Altiris Server Console
Provided 24-7 support for Client.
Supported 1000 users in offices in and out of the country, Lotus Notes, Domino, Windows XP
Remote desktop, Cisco client VPN issues.