Computer Networking Specialist Resume

SUMMARY:

IT professional with over 12 years of experience in configuration, deployments and IT support possessing critical thinking skills and attention to detail seeking to leverage my knowledge of IT systems to create and maintain networks.

SKILLS:

Python
Java
C++
Assign passwords and maintain database access
Application and server monitoring tool
Configuration
Deployments
Desktop support
Documentation
Help desk
IT security
IT support
Networks
Pen testing
Software
Troubleshooting
Telecommunication
Virtualization
VoIP
Password cracking repairs
Vulnerability scanning
Voice & data communication
Web design
Analytical
Attention to detail
Critical thinking
Problem solving
Research
Work independently

EXPERIENCE:

Computer Networking Specialist

Confidential

Responsibilities:

Diagnose local network hardware problems and makes repairs, adjustments or obtains service from software and hardware vendors and network vendors.
Administrate and setup Active Directory for 300+ users account to access the network.
Install and troubleshoot software & application for state and local users.
Configure deployments, troubleshoot workstations, printers and peripherals.
Monitor performance of network software and hardware through network management, diagnostic programs and utilities; make adjustment within the network for maximum efficiency.
Maintain and analyze records of network activity, recommend and implement network upgrades.
Develop and maintain Symantec protection manager IDS/IPS.

Technical Support Specialist

Confidential

Responsibilities:

Troubleshoot & install networks and solve connectivity problems for fortune 500 corporations, governments, and not - for-profits.
Provide user support by diagnosing network and device problems and implementing technical solutions.
Document user support activity, such as system problems, and resolution status.
Experience in working with digital, analog, and VoIP hardware and systems, and configuring and maintaining users, telephones and PBX devices.
Test & evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
Install and configure wireless networking equipment’s.

Technical Support Specialist

Confidential

Responsibilities:

Obtain key information to resolve complex service problems with first call resolution.
Troubleshoot issues related to networking or connectivity issues via telephone support.
Answer customer inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.

Technical Support Specialist

Confidential

Responsibilities:

Troubleshoot data, telephone, and video service over the phone, setup static IP and domain names
Handle all customer interactions in a polite and professional matter.
Provide billing dispute resolution.

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