MS Exchange/Office 365 Engineer Resume

SOFTWARE:

CORE COMPETENCIES:

EXPERTISE AND KNOWLEDGE:

Expertise in VMware, vSphere 5.x and ESX 5.0+ deployment, configuration, and maintenance
Expertise in Enterprise level Exchange 2010/2013
Network optimization and QoS
Windows/UNIX command-line tools for network/system administration and troubleshooting
Experience performing Networking (DNS, TCP/IP, UDP, LDAP, SSH)
Core Server infrastructure (DNS, DHCP, SNMP, WINS, etc.)
Knowledge and experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network monitoring / troubleshooting tools
Troubleshooting common Layer 2, Layer 3, and wireless networking issues
VMware VCenter and virtual experience on ESXi 5.0+
Mobile Devices ( BES and AirWatch) and Client-Side Virtualization
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Maintain data center environmental and monitoring equipment.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Implement access control and account management security measures
Manage certificates

PROFESSIONAL WORK EXPERIENCE:

Confidential

MS Exchange/Office 365 Engineer

Responsibilities:

Office 365 - Post Migration Support tenant
Independently working to evaluate symptoms and determine the root cause of complex client issues with the Exchange Online, and Exchange Hybrid (Exchange On-Premise and On-Line) environments.
Enterprise level Exchange 2010/2013/ Exchange Online, troubleshooting and support
Experience with Exchange Farm sizing, installation, configs, deployment, systems mgmt Active Directory design, implementation and administration
Office 365 design readiness, hybrid co-existence, implementation, and administration
Support and maintain the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Server and other applications.
Enterprise Mobility Management experience in 2 of the major EMM platforms (AirWatch and BES)
Exporting usage and licensing information through Office 365 reporting.
Providing maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues as well as develops new system designs.

Confidential

Microsoft Windows/Exchange Systems Administrator

Responsibilities:

Implementation and management of Exchange High Availability technologies (e.g. Confidential ’s, Confidential )
Backup and Restore, Disaster Recovery concepts and Patch Management.
Automated routine tasks using PowerShell scripting e.g. Exchange Mailbox Management.
Provided needed support of the existing infrastructure including servers, backups, network troubleshooting, etc.
Worked with Blackberry Enterprise Services to provide mobility coverage for our users
Assisted in the resource migrations of servers and printers. Migrating server resources included migrating File /Print, and other functional servers. Monitored, responded and follow through escalated tickets for Active Directory Group Policy and server operations.
Dealt with Exchange Server Migration (to include mailbox migrations).
Supported Skype for Business and troubleshooting call quality issues.
Experience managing directory sync into Azure AD.
Supporting the sync and sharing of large volumes of data with OneDrive.
Experience with Azure AD user management both for Office 365 and third-party services.

Confidential

Windows/Systems Administrator

Responsibilities:

Provide administration and maintenance of end users’ computers and associated systems in various LAN/WAN environments
Provided installation, configuration, security administration, troubleshooting and infrastructure support services to business units.
Configured users for Exchange 2013 Mail enabling and/or mailbox creating.
Manage data backup and restoration systems for the local facility
Imaged machines, Windows /Linux laptops and desktop
Administered DNS, DHCP and WINS.
Configured Group Policy Objects to create a secure Windows Infrastructure.
Provided third level support for problems relating to Active Directory.
Created user ID's, roles, groups
Participate in disaster recovery (DR) planning and execution in support of school system requirements
Maintain responsibility for effective installation and configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Confidential

Help Desk Support

Responsibilities:

Ensure the confidentiality, in/tegrity, and availability of systems, networks, and data through the planning, analysis, development, and implementation.
Maintenance, the enhancement of information systems security programs, policies, procedures, and tools.
Documented weekly activities, tasks, and provided weekly report of tasks completion and problems encountered to leadership
Utilized knowledge of information technology principles, methods, and security regulations and policies to administer various information security programs.
Worked independently and collaboratively with colleagues on assigned tasks and ensure completion
Completed various Remedy tickets assigned within reasonable time.
Designed and implemented systems, network configurations, and network architecture, integration of hardware and software technologies specific to our site.
Promoted awareness of security issues among management and ensured sound security principles are implemented to ensure protection of information transmitted to the organization, among organizations, and from the organization to the local or wide area networks, the World Wide Web, or other communication nodes

Confidential

IT Desktop Support

Responsibilities:

Troubleshoot hardware, software, mobile device, and network connectivity issues
Back up and recovered employees’ data using online data domain.
Tested software images, evaluate and develop written technical instructions and documentation
Contributed to Tier 1 and Tier 2 Remedy ticket resolutions
Remotely push vital software to customer’s computer to help meet the needs of the military and Confidential
Troubleshoot customers’ computers instructionally and remotely
Work to resolve a wide variety of operational problems and associated concerns.
Assisted the Help Desk Manager in supervision and training of personnel at the Help Desk