Tier 1 & 2 Helpdesk Technician Resume Chevy Chase, MD - Hire IT People

PROFESSIONAL SUMMARY:

Seeking to combine passion of helping others with IT knowledge and experience to support Company as your Position .
3+ years of experience in IT Helpdesk Field, skilled in troubleshooting, virus removal, network setup.
30+ credits in Computer Science; Certified in CompTIA IT Fundamentals and expecting CompTIA A+ by mid - 2019
Strongly developed customer service ability from 5+ years of counseling, skilled in active listening, de-escalating upset customers, and resolving issues.

TECHNICAL SKILLS:

Linus Helpdesk System
Troubleshooting and resolving issues over phone
Windows 8, 7, Enterprise, Vista, RSA Security, IOS,
Microsoft Office 2007/10/13/16 - Excel, Word, PowerPoint, OneNote
LAN/WAN, VPN, Routers, Network Cabling, Firewalls, TCP/IP, DNS, DHCP
Dreamweaver HTML, AutoCAD, Adobe, PXE Installs, Command Line, Skype for Business
OS Migration by Server, Disk & Flash, Imaging, Application Installation.
Virus & Malware Removal, Norton Ghost, MS Outlook
Restore D Confidential, System Recovery, Configuration
Repair Asus, Acer, Mac, HP & Dell CPUs,, Monitors, Laptops

IT EXPERIENCE:

Tier 1 & 2 Helpdesk Technician

Confidential, Chevy Chase, MD

Responsibilities:

Managed firewall, network monitoring and server monitoring both on- and off-site.
Established compatibility with third party software products by developing program for modification and integration.
Consistently meet deadlines and requirements for all production work orders.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency.

Behavioral Interventionist Resource Specialist

Confidential, Upper Marlboro, MD

Responsibilities:

Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Assisted active duty members through Confidential program.
Communicated with Confidential diligently on all referral and scheduling intakes.
Researched and updated all required materials needed for firm and partners.
Performed initial client assessment and analysis to begin research process.
Supported Chief Operating Officer with daily operational functions.
Analyzed departmental documents for appropriate distribution and filing.
Assisted businesses with document organization and dissemination during acquisitions.
Participated in home visits, parent meetings and developmental screenings.
Promoted language development skills through reading and storytelling.

Rehabilitation Counselor

Confidential, Lanham, MD

Responsibilities:

Trained new staff on quality control procedures.
Identified process improvements in the day-to-day functioning of the department.
Transported Confidential ts to and from different departments.
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Identified student barriers to self-sufficiency and created relevant IEPs.
Authorized drug refills and provided detailed prescription information to pharmacies.
Coordinated with nursing staff to process and direct Confidential ts to the appropriate departments
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive Confidential t care.
Diagnosed and treated Confidential ts with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.