SUMMARY:

A recent Master’s graduate in Information Security and a business/technical operations professional. 5 years of broad experience in data analysis, network security, programming, technical support, and business process integration, management, and design. An effective communicator, equally comfortable working in a team, individually and/or in client facing roles. An analytical and data - driven individual, with a proven capacity for extracting relevant, actionable information for use in solving technical and business problems.

SKILL:

Network monitoring and SIEM: Wireshark, Snort, Bro IDS, TCPDump. Analytics, Metasploit, Nessus, Kali Linux, Jack the Ripper

Programming and Disassembly: Eclipse, IDA Pro, Ollydbg

System: VMWare, Netcat, Nmap, PEID, SysInternals, iDefense Map, Hexplorer, Netstat

Productivity and Order Management: Advanced user of Microsoft Excel, PowerPoint, Word, Visio, Project, NetSuite, SAP, and Salesforce.com

Encryption and Ciphers: Public/symmetric key encryption, RSA, Triple-DES, Diffie-Hellman, IDEA, AES, SSL/TLS, SHA and MD5 hash algorithms

Network and Systems Security: TCP/IP and OSI layer, FTP, SNMP, DNS, SMTP, Deep packet inspection, proxies, DDoS attacks, HTTP, IPSec, Kerberos, PKI, LDAP, Access Control schemes including: ABAC, RBAC, MAC.

Federal Security Frameworks: NIST SP, NIST RMF, FISMA, OMB A-130, Sarbanes-Oxley

Operating Systems: Experience with Windows/Unix file structure and CLI

EXPERIENCE:

Senior Product Operations Analyst

Confidential, Bethesda, MD

Responsibilities:

• Functions as the technical operations lead within the supply chain management organization, responsible for supporting new product introduction, lifecycle management, quality engineering, inventory management, and customer order fulfillment.
• Supports the fulfillment of Incident Response requests, capable of deploying hardware nationwide within a 1 business day turnaround.
• Provided analysis of hardware integration proposals, enforced quality engineering compliance, augmented supply chain policies, and optimized cost and delivery schedules.
• Established and managed a Proof of Concept Dell server inventory pool and setup a remote staging process via VPN for customer-specific product customization requirements.
• Worked closely with Product and Release Management to release new hardware and software products, coordinating specification requirements, software imaging, and First Article testing with 3rd party vendors and integrators.
• Supervised the establishment of an Confidential -based regional RMA fulfillment and hardware maintenance facility supporting the HP and Lenovo hardware platforms.
• Created and analyzed weekly and biweekly forecast and hardware purchase reports to influence appropriate production positions on $12+ million of projected revenue per quarter, providing daily updates to the CFO and executive management.
• Developed new business processes and guidelines to support companywide NetSuite rollout and Salesforce implementation.
• Tracked delivery performance metrics, identified and resolved potential production delays and delivery problems.

Operations Support Specialist

Confidential, Reston, Virginia

Responsibilities:

• Functioned as a licensing and entitlement case escalation manager on high priority customer satisfaction issues, working to resolve high priority customer concerns.
• Developed security product implementation recommendations based on customers’ security environment.
• As part of the Product Lifecycle Management group, designed and documented a new customer entitlement fulfillment process in advance of a large scale software product release, coordinating with teams in Sales, Support, Operations, and Product Management to establish requirements and provided on the new process.
• Functioned as an administrator of a large-scale entitlement management and licensing system, responsible for new product configuration.
• Administered Salesforce.com by maintaining data integrity and modifying application objects to meet evolving order management requirements.
• Supported companywide integration by developing new operations processes, playing a key role in the automation of order processing and fulfillment via B2B integration through SAP. Provided project-critical support and product expertise to assist in migration of data from legacy systems. ed multiple “Reward and Recognition” bonuses for demonstrated excellence in project specific roles.
• Functioned as the organization’s operations intermediary by providing product support and knowledge resources to customers and internal organizations, fielding an average of 50+ such requests daily.
• Provides Tier 1 Technical Support for licensing, product initialization, and hardware repair.
• Supports revenue recognition, inventory management, and order fulfillment, assisting in the processing of over $150 million in revenue annually.
• Aggregated and analyzed data from databases resident in SAP, Salesforce, and vendor web portals.
• Generated weekly and a-la-carte reports on key performance indicators (KPI), hardware failures, inventory, and customer order fulfillment.