Senior Support Specialist Resume Plymouth, MI - Hire IT People

PROFESSIONAL SUMMARY:

IT Technical Support Specialist Desktop support Technical Writing

EXPERTISE AREA:

Business Analysis - Customization & Configuration - Data Server Management - Disaster Recovery - Network Administration - System Integration - User Interface Design - Technical Support Analyst - Project Delivery - Team Management - Research - Trans4M - Blackhawk - Programming - Software Development / Installation / Upgrade - Product lifecycle Development - Network Engineering - Hardware Installation - New user inquiries - Software & hardware operations - Equipment set-up - Manufacturing - Automotive - Technical manuals - Computer diagnostics - Trouble Shooting - Problem Solving - Customer/Client Services - Audits - New Computer Projects - Network Troubleshooting - Executive support

TECHNICAL SKILLS:

Backup/Archival Software, Configuration Management Software, Database User Interface and Query Software Desktop Communications Software, Microsoft Office Applications, Network Analyzers, Computer Tool Kits, 2008 server 2016 server, Imaging computers, Cisco Switches, pro curve switches, Avaya phone system, Shortel Phone Systems, windows 8.1, rack mounting, server configuration, Technical Writing, imaging laptops, supporting desktop, Troubleshooting, Videoconferencing, Cabling, Access, Visio, Wireshark, VMware, Microsoft, Word, Excel, Project, PowerPoint, and On Call Support ERP systems, Zebra, SCCM

PROFESSIONAL EXPERIENCE:

Confidential, Plymouth, MI

Senior Support Specialist

Responsibilities:

Supported MES Systems and thin client-support with MES systems
Developed and implemented new computer projects and new hardware installations
Recommended, scheduled and performed PC, hardware and peripheral equipment improvements, upgrades and repairs
Performed on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users
Recommended and implemented corrective hardware solutions including off site repair
Server support with creation and provisioning
User-wide PC refresh - installed and provided new equipment for the user base.
Office equipment support - pc’s, printers, TVs, phone systems, scanners, and projectors
Onsite support and - Networking and AD administration
Ticketing system and On-Call support: responded to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
ERP supporting issues with system supporting users issues as well as system issues with ERP system
Server racking and maintenance on all physical servers
Phone support for IOS and Android
Security systems: working with users and main entity on issues with site computer security for individual issues as well as site issues
Executive support on Technical equipment
Direct thermal printer support
Project work: Networked the engineering department from a floor move. Networked plant equipment on time sensitive deadline.
Installed new stations on the plant floor with the MES system. Supervised camera installation.

Confidential, New Hudson, MI

IT Technician

Responsibilities:

Performed routine Operational Demand Requests such as VPN, Remote Assistance, ERP, Computer Break fix, File shares and Printers
Monitored and restored new user set up, backups and print server, AD administration, production network, Wireshark, switching, imaging, servers
Supported a new domain migration on all equipment at site including replacing core switches for main site
Networked new plant site for the new migration as well as setting up computers systems for new site EX: pc, printers / scanners, and telephony

Confidential, Tempe, AZ

Desktop Support

Responsibilities:

Provide excellent support to users in a school-based setting while promoting and ensuring collaborative teamwork and efficiency as well as working the ticketing system.
Install and maintain hardware, software, peripheral equipment, servers at each school location and printers. Manage daily performance of computer systems; provide troubleshooting support.
Develop and write materials and procedures for staff and students.
Train users on hardware and software usage.
Communicate well with team members and refer major hardware/software problems or defective products to vendors and technicians.

Confidential, Bloomington, IL

Organization Support Specialist/Desktop Support

Responsibilities:

Provided assistance in project-based setting, Installed and maintained hardware, software, and peripheral equipment on multiple campuses.
Managed daily performance of computer systems and provided troubleshooting support including ticket system.
Developed and wrote materials and procedures.
Trained users on hardware and software usage. Communicated well with team members and refer major hardware/software problems or defective products to vendors and technicians also provided one on one with users. Trained fellow technicians and provided support with new techs.

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Senior Support Specialist Resume

Plymouth, MI

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