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Desktop Support Technician Resume

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Washington, DC

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SUMMARY:

To obtain a professional position where I can utilize 3 years of IT experience, my skills, and my al experience within the information and technology industry, while helping the growth of a company and my professional growth in the process.

SKILL:

  • RSA SecurID
  • Cisco AnyConnect
  • Active Directory
  • Technical Writing
  • Office 365
  • Windows 7
  • SCCM
  • SOP
  • Ticketing Systems
  • Windows 10
  • Microsoft Exchange
  • Network Drives
  • Remote Support iOS
  • XenMobile
  • Security
  • Event Logs
  • Android OS
  • Microsoft Office
  • VPN
  • Projects
  • IT Leadership
  • MDM
  • Metrics

EXPERIENCE:

Confidential, Washington, DC

Desktop Support Technician

Responsibilities:

  • Active Directory administration.
  • Image installations using PXE Boot.
  • Setup, troubleshoot Audio Visual equipment for events and meetings
  • Network (LAN and wireless) and telecom troubleshooting and resolution
  • Hardware (laptops, desktops, iPads, printers, scanners, mobile devices, printer equipment) installation and configuration.
  • Use RDP, Microsoft Skype for Business remote assistance.
  • Tracked hardware/software assets using SharePoint.
  • Configured laptops, desktops, and printers with new and updated software
  • Assisted with mobile device email configuration
  • Recognized for providing outstanding customer service

Confidential, Washington, DC

IT Support Technician

Responsibilities:

  • Provide tier one technical support for all users at assigned site.
  • Troubleshoot problems encountered by staff and provide a timely resolution via email, telephone and/or in person.
  • Escalate unresolved issues as needed until issues are resolved. Track all unresolved issues to closure via the Footprints IT ticketing system.
  • Proactively observe equipment performance, detect errors of operation, and correct those errors.
  • Install, maintain and repair all IT equipment at assigned site(s), including mass imaging and deployment of computing hardware.
  • Maintain an accurate equipment inventory for assigned site(s) in the central inventory management system.
  • Manage computer supplies and parts needed to complete daily responsibilities.
  • Collaborate with other members of the IT team to complete daily tasks and long - term projects
  • Backup other members of the IT team as required, including performing duties that are not part of the normal position responsibilities.
  • Train staff in the use and maintenance of both hardware and software.
  • Educate staff on the safe and secure use of technology.
  • Continue to learn about technologies and techniques related to assigned tasks
  • Perform other duties as assigned.

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