Office Manager Resume Evergreen Park, IL - Hire IT People

SUMMARY:

Proficient in troubleshooting online support and relaying solutions through email, remotely or over the phone.
Able to code websites using Css3 and HTML and proficient in website portfolio creation
Ability to install, and create virtual workstations and servers.
Experience working in complex high pressure, deadline driven environments with a high degree of organizational effectiveness.
Proficient in front end and back end visualization
Ability to develop effective working relationships with co - workers, and external customers.
Excellent written and oral skills with a proven ability to effectively interact with all levels of employees and clients, providing exceptional customer service.
Proficient in a wide range of software installs and configuring antivirus support for all major systems
Expert in TCP/IP networking on Windows, Mac OS and all major printers
Ability to quickly identify a technical issue and create a fast and straightforward solution to any task given
Ability to calmly, efficiently troubleshoot and solve problems of some variety and complexity.

SKILLS:

Css3, HTML5, JavaScript
Windows Server 2003 - 2008, Windows XP, Windows Vista, Windows 7, Windows 10, Mac OS, Linux, Unix, Cisco SystemsVPN, LAN, WAN, TCP/IP(IPv4)
Desktops, Laptops, VTC Units, Modems, Routers, Printers, Projectors, Polycoms, Scanners, Android Mobile Phones, IPhones, IPADS, Cisco IP Phones
MS Office, SharePoint, Adobe Photoshop, WebEx Meeting Center, WebEx Event Center, GoToAssist, GoToMeetings, ARM Database Entry, Acrobat Professional, Norton Antivirus, Norton Internet Security, McAfee Antivirus, TeamViewer, Remote Access, Remote Assistance, Remote Desktop, Mozilla Firefox, Google Chrome, POB Ticketing

EXPERIENCE:

Confidential

Office Manager, Evergreen Park, IL

Responsibilities:

Provided all technical support for the office including maintenance on laptops, desktops, monitors and internet connection
Maintained the printers and scanners in the office. Including maintaining the printer servers as well as as the email addresses in the scanner
Worked on all smart phones such as android and apple. Maintained and set up email on all mobile devices and performed mobile device management through AirWatch
Administered bi-weekly allocation of coaching staff payroll
Organized weekly events for up to 20 attendees
Responsible for procurement of over 50% of grants for organization’s operating costs
Managed logistics and operations for up to 12 camps simultaneously
Served as primary customer care provider
Processed customer payments and invoices
Developed organizational system to manage client databases using Excel

Customer Service Representative

Confidential, Washington, DC

Responsibilities:

Provided customer service to all customers interested in products services
Sold products and led the sales team with the highest sales volume throughout the time of employment
Conducted the day to day computerized scheduling bookkeeping for all employees and maintained the scheduling environment
Conducted w full inventory of the equipment routinely and kept an up to date excel inventory sheet available for the department
Assisted with vendors who worked on hardware and software on all computers and systems within the building
Performed as the technical point of contact for all technical needs in the building including networking, hardware and software issues

Confidential

Technical Support/Call Center representative, Chicago, IL

Responsibilities:

Provided over the phone support for customers who needed direction on technical support.
Provided technical support for various devices including VoIP phones, computers and laptops
Helped troubleshoot login and password issues for various websites and helped direct to different departments within the company
Resolved all technical difficulties with user accounts in a professional manor and created on the spot solutions leaving customers satisfied.
Provided technical advice on which products to order for their day to day needs
Constantly reached for new innovative ways to better provide support for technical issues.
Attended weekly team building exercises to ensure all customer service reps and sales associates were on the same accord.
Helped resolve day to day issues of support staff as assigned by supervisors.

Campaign Representative

Confidential, Chicago, IL

Responsibilities:

Provided caller distribution to various departments on the campaign committee
Transferred calls using VoIP phones and worked in the central call hub to help move donors to the correct offices
Used proficient customer service skills to provide all the information needed to those who wanted to participate in the campaign
Worked as an efficient team member in a where a cohesive unit was necessary to perform all tasks