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Technician Resume

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MI

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CAREER SUMMARY:

Accomplished customer service associate with proven ability to promote company values and instill a positive lasting impression with customers. Technical experience through pursuit of an IT degree and 3 years as an R&D Technician.

EXPERIENCE AND STRENGTHS:

  • 6 years of customer service and support experience
  • A strong focus on client satisfaction
  • Able to learn new ways to serve the customer
  • Multi - line phone operation
  • Several classes involving team projects
  • Project management training in a team setting
  • Daily work involving team work
  • Prefer Team settings
  • Retail sales experience
  • Strong emphasis on finding the right solution for clients
  • Asking the right questions
  • Several networking / programming classes
  • Advanced MS Office training
  • Software installs
  • Troubleshooting experience
  • Comfortable with learning new software
  • Outlining responsibilities for associates
  • Managing financial information
  • Planning and overseeing daily procedures
  • Resolving Issues
  • Business writing
  • Report formatting
  • Presentation skills
  • Office etiquette
  • Project management
  • Teamwork training
  • Analyze CT data
  • Flag abnormalities for engineer review
  • Communicate with Clients
  • Design and setup of test
  • Calibration of test equipment
  • Learning Industry software as needed
  • Excel reports on recorded analysis

EMPLOYMENT HISTORY:

Confidential, MI

Technician

Responsibilities:

  • Following customer specifications
  • Travel
  • Operating industry software
  • Outlook and Excel

Confidential, Sterling Heights MI

Customer Account Executive

Responsibilities:

  • Customer issue resolution
  • Sales
  • Order entry using billing systems
  • Operating multi-line phone system
  • Scheduling installations and disconnects
  • Processing payments

Confidential, Sterling Heights MI

Inventory and Pricing Department Manager

Responsibilities:

  • Managed inventory using Polaris Software
  • Placed orders based on customer requests
  • Maintained inventory counts
  • Contacted suppliers to ensure delivery times
  • Supervised associates in day to day operations

Confidential, Chesterfield MI

Customer Service Agent

Responsibilities:

  • Finding solutions to customer issues and questions
  • Returning products and suggesting possible alternatives to meet customers’ expectations
  • Over the counter troubleshooting for defective products
  • Reaching out to other departments in order to find products or solutions
  • Operating a multiline phone

Confidential, Chesterfield MI

Customer Service Adviser

Responsibilities:

  • Supervising associates’’ customer interactions
  • Coaching proper customer service practices
  • Finding the right product for customers
  • Following up with return customers to make sure they are satisfied
  • Constantly learning more about the products we sell to further assist customers

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