SUMMARY:

Extremely motivated and detail - oriented IT professional with excellent qualifications in information security, Confidential, Confidential, network/system administration, project management and audit. Proven ability to train and mentor end users and colleagues in maximizing functions of technology services. Offer exceptional problem-solving skills, designing and implementing highly effective IT solutions to ensure optimal productivity. Solid background of achievement coordinating and leading large-scale implementation projects. Demonstrated talent for communicating complex technical data to non-technical audiences.

TECHNICAL SKILLS:

SECURITY: Microsoft Active Directory, Firewall (Dell Sonicwall & Cisco), Symantec, TrendMicro Deep Security, Tenable, TrendMicro, Qualys, IDS/IPS

NETWORKING: SAN, Cisco firewall/switches, Dell firewall/switches, DNS servers, mail server

OPERATING SYSTEMS: VMware 5, 6, Windows 7, 8, 10, Windows Server 2003, 2008, 2012, Linux, UNIX

CAREER PROGRESSION:

Confidential, Manassas, VA

IT Auditor

Responsibilities:

• Execute assigned share of the annual audit plan.
• Serve as staff auditor to execute work assigned by more senior auditors and perform fieldwork with little supervision.
• Analyze and validate audit findings with auditees, suggesting recommendations for improvements and preparing draft reports for review by audit Manager.
• Participate in other tasks, including review of supporting evidence once management has requested closure of recommendations.
• Monitor periodic operational and other reports on the status of system components, projects and products.

Confidential, Manassas, VA

Adjunct Professor of Cyber Security

Responsibilities:

• Provide professional instruction for continuing and professional development.
• Prepares and delivers relevant and current curriculum using a variety of teaching methods and tools that accurately reflect effectiveness of course content.
• Maintain accurate records of student attendance, academic achievement, and performance in accordance with institutional policies and procedures.
• Distributes to each student, in each course, a syllabus that includes course objectives, texts, attendance policy, materials required for course, and evaluative criteria.
• Maintain regular office hours for student academic advisement.
• Communicates early with any student in danger of failure or in need of individual help.
• Attend meetings as required

Confidential, Washington, DC

Systems Engineer/Administrator

Responsibilities:

• Selected to oversee all operating systems and end-user software. Managed communications and connection solutions, including workstation connectivity, local area networks, and website and Internet applications.
• Scope of responsibility encompasses ensuring integrity and security of enterprise data; managing end user accounts, permissions, access and storage; performing network and security audits; conducting research on emerging services and products; and recommending and performing upgrades.
• Created and maintain the Microsoft Active Directory environment, which entails installation and configuration of servers, Sonicwall firewalls and Cisco/Dell switches; developed virtual server and desktop environment using VMWare, VMWare View and Trend Micro Deep Security.
• Designed technology platform for research that has expanded research opportunities for the university.
• Collaborate closely with tenured and adjunct faculty and provide education to users daily.

Confidential, Manassas Park, Virginia

Information Technology Manager

Responsibilities:

• Wrote the Confidential 's first adopted acceptable use policy and instituted a tape backup system.
• Held weekly IT presentations for Confidential council members and wrote training documentation that assisted users with IT services.
• Resolved Virginia Criminal Information Network connectivity issue by supervising a project involving the relocation of E-911 equipment, the reconfiguration of IP addresses and VLANs on switches.
• Managed all IT contractor work during the implementation of a new 79,000 square foot, $23 million Park and Recreation Center designated as the Confidential emergency shelter.
• Ensured the continuity of operations of the Police and Fire Dispatch units in the event of power outage, leading the installation of circuit between departments.

Confidential, Fairfax, Virginia

Help Desk Analyst

Responsibilities:

• Accountable for responding to business owner queries, documenting conversations, updating customer database with all customer proposals for evaluation and analysis and preparing PowerPoint briefings. Performed quality assurance testing during development of web-based systems.
• Cross-trained staff from other departments.
• Stayed current with technology trends and provided training to all new help desk analysts.

Confidential, Fredericksburg, Virginia

Technical Support Team Leader

Responsibilities:

• Utilized knowledge of products, database quality, root cause analysis and troubleshooting to guide agents in quickly handling high-tech customer issues with courtesy and professionalism.
• Trained and mentored a struggling agent who was later promoted to supervisor.
• Increased efficiency by effectively coaching and mentoring software support analysts.

Confidential, Sterling, Virginia

Operations Supervisor

Responsibilities:

• Garnered promotion by this leading security company that offers digital security certificates and operates a diverse array of network infrastructures.
• Managed team of 10, allocating tasks, establishing milestones, monitoring performance and responding to any employee issues.
• Requested by former manager to ensure the smooth conversion of a subsidiary into Confidential 's domain name registrar, creating all project plans.
• Credited with enhancing overall Call Center customer service.

Confidential, Herndon, Virginia

Technical Support Supervisor

Responsibilities:

• Progressed through positions of increased responsibility to direct, motivate and train up to a team of 45 Tier 2 Technical Support staff, maintaining optimal productivity levels.
• Evaluated daily performance and provided constructive feedback to ensure the attainment of performance goals and exceptional customer service.
• Responded in timely manner to any volume changes.
• Received excellent ratings on all performance evaluations conducted by supervisors during tenure at company.