Desktop Support Resume

SUMMARY:

Highly motivated Information Technology professional seeking an IT job opportunity. Interested in applying knowledge and skills learned towards the Information Technology field. Seeking Help Desk or System Administrator position to help a company and myself grow in the world of Information Technology.
Provided Tier II - III end-user support in a demanding Medical environment
Applied OS patches and upgrades on a regular basis
Maintained and monitored physical and virtual server infrastructure
Assisted with lifecycle management for storage devices and network equipment
Created, changed and deleted user accounts in Microsoft Active Directory
Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Proactively identify and troubleshot issues
Followed department procedures and protocols for troubleshooting and resolving issues
Used a wide range of software applications and tools to diagnose and resolve issues
Assisted other team members with project tasks as assigned
Performed duties as a Network Administrator for a World Wide network.
Experienced in remoting into network devices to perform maintenance and troubleshooting on Cisco network devices.
Over 19 years of Customer Service (Information Technology and Dental)
Excel at listening, understanding, and explaining to customers terms and technology that they do not understand.
Experienced in the use of network monitor software and tools
Extremely proficient in imaging and inventory management for hardware components.
Knowledgeable in SCCM 2012

SKILL:

Customer Service Oriented
Meticulous and Organized
Proficient in Microsoft Office Products
Extremely efficient in Online Research
Ability to convey technical solutions in a clear and concise manner
Installing and configuring computer hardware systems and IT software
Experience with Microsoft Server 2012
Taking ownership of problems and able to complete them to a successful conclusion
Producing documentation and reports to a high standard
Repairing IT equipment and replacing parts
Flexible under stressful situations due to military experience
Skilled analytical thinker who uses experience and knowledge to solve problems using the least amount of resources

EMPLOYMENT HISTORY:

Confidential

Desktop Support

Confidential, Fort Lee, VA

Network Administrator

Confidential, Fort Lee, VA

Chickasaw, Dental Assistant

Confidential, Fort Lee, VA

Dental Assistant

Responsibilities:

Applied OS patches and upgrades on a regular basis
Maintained and monitored physical and virtual server infrastructure
Assisted with lifecycle management for storage devices and network equipment
Created, changed and deleted user accounts in Microsoft Active Directory
Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Proactively identify and troubleshot issues
Followed department procedures and protocols for troubleshooting and resolving issues
Used a wide range of software applications and tools to diagnose and resolve issues
Assisted other team members with project tasks as assigned
Performed duties as a Network Administrator for a World Wide network.
Experienced in remoting into network devices to perform maintenance and troubleshooting on Cisco network devices.
Over 19 years of Customer Service (Information Technology and Dental)
Excel at listening, understanding, and explaining to customers terms and technology that they do not understand.
Experienced in the use of network monitor software and tools
Extremely proficient in imaging and inventory management for hardware components.

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