We provide IT Staff Augmentation Services!

Tech Support Manager Resume

5.00/5 (Submit Your Rating)

Salem, VA

Hire Now

PROFESSIONAL SUMMARY:

Experienced IT Support Specialist with over 25 years of experience in the IT Field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

SKILL:

  • Printer maintenance and installation
  • Routing and Remote Access
  • Help desk support
  • Computer Repair
  • Printers
  • Network component installations
  • Information Systems
  • Microsoft Windows Sever
  • Microsoft Windows
  • Help Desk Support
  • Technical issues analysis
  • Troubleshooting
  • Organizational Skills
  • Hardware and software installation
  • Ticket Systems
  • WAN/LAN and WIFI administration
  • Microsoft Outlook
  • Customer Service
  • Email Server administration
  • Desktop and laptop installations
  • Microsoft Office
  • Backup and Disaster Recovery
  • Desktop support
  • Problem Solving
  • Customer Service

WORK HISTORY:

Tech Support Manager

Confidential, Salem, VA

Responsibilities:

  • Worked with technical support team to resolve problems, improve operations and provide exceptional customer service.
  • Performed various administrative functions, including filing paperwork, reviewing open tickets, ordering parts, office machine maintenance and infrastructure maintenance .

Printer Installation and Wiring Specialist

Confidential, Roanoke, VA

Responsibilities:

  • Installation of all brands of office printers, IP phones and all wiring associated.

Internet and Infrastructure Support Specialist

Confidential, Salem, VA

Responsibilities:

  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed and replaced malfunctioning components to correct hardware problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Engaged end users and answered questions via email and phone.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices and software to set up new installs for end users.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship