Help Desk Support Resume Norfolk, VA - Hire IT People

SUMMARY:

Dedicated, customer centric Professional offering advanced knowledge of technical maintenance and support
Offers experience assisting users with all - encompassing support with the highest level of customer service
Offers exceptional interpersonal and communication skills, both oral and written
Dedicated to reaching and exceeding her professional goals while assuring the highest level of empathy and attention to detail
Takes pride in providing an exceptional customer service experience with professional phone etiquette
Highly organized and efficient in face-paced multitasking environments
Dedicated to giving end-users a one call resolution with a wow experience

SUMMARY:

Software/Databases: MS Word, MS Excel, MS Outlook, MS PowerPoint, Typing

Operating Systems: MS Windows, Citrix, Cisco, Linux 40 WPM, Data Entry 10 Key, Product Support

PROFESSIONAL EXPERIENCE:

Confidential, Norfolk, VA

Help Desk Support

Confidential, Norfolk, VA

Account Service Representative

Confidential

Seasonal Product Support Advisor

Responsible for troubleshooting technology issues for in-bound calls working remotely
Utilized Citrix software for maintaining customer information and privacy
Assisted customers to re-install software
Upsold products to customers while assisting in technical concerns or questions
Responsible for troubleshooting minor glitches with software and applications
Resolved technical issues remotely through end-user’s computer
Accepted payments via telephone

Confidential, Norfolk, VA

Product Support Advisor

Received inbound calls remotely from customers having issues with their IOS Devices
Utilized KB to resolve technical issues
Assisted end-users to access their accounts
Provided technical support for changing passwords and usernames