Technical Sales/Repair Technician Resume Marlow Heights, MD - Hire IT People

SPECIAL SKILLS:

WORK EXPERIENCE:

Technical Sales/Repair Technician

Confidential, Marlow Heights, MD

Responsibilities:

Cell Phone repair to include cracked screen replacement and other internal parts such as flex cables and I/O ports/jacks.
Apple iPad repair to include cracked screen replacement and internal parts such as flex cables and I/O ports/jacks.
Staging, shipping and receiving parts.
Cell phone activations and upgrades.
General sales of electronic parts and devices.

PC Technician

Confidential, Waldorf, MD

Responsibilities:

Brand ambassador for both the Geek Squad and Confidential brands.
Manage the Computer Repair (Geek Squad) department, customer service department, and car mobile audio/alarm install bay, ensuring no customer is ever left "unserved or underserved".
Manage a diverse workforce of 20+ employees by reviewing and coaching to improve individual and team performance.
Ensure precise, consistent implementation of employee processes including talent sourcing, recruiting, hiring, promoting, developing and compensating.
Perform monthly and quarterly reviews as well as yearly performance appraisals with all repair technicians and car installers
Scheduling 20+ employees to meet shift coverage and not exceed allocated labor budgets.
Managing computer service and repair queues using company work order computer ticketing system maintaining fast and accurate repair process.
Attend weekly business meetings and conference calls providing status reports and best practices.

PC Technician

Confidential, Waldorf, MD

Responsibilities:

Computer diagnosis and repair
Order and track necessary replacement parts
Staging, shipping and receiving units to and from service centers.
Installation and testing of computer peripherals and components
Answer customer questions about their computers, necessary repairs and resolve any problems
Selling products and services offered by Confidential and their partners
Cell phone troubleshooting and repair.