IT assistant manager Resume

PROFESSIONAL SUMMARY:

Established record of reliability and professionalism.
Ability to work in fast paced, erratic environment.
3+ years in IT experience including: IT analyst along with Cyber and End user support roles.

SKILL:

EXPERIENCE:

Confidential

IT assistant manager

Responsibilities:

Streamlined sales, inventory, and payroll reporting; resulting in improved productivity.
Active directories management
Migrated company systems (windows 10)
Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aide in problem resolution.
Identifying appropriate software and hardware used and supported by my organization.
Working autonomously, working for multiple clients, in multiple environments, all while providing quality technical support and assurance.
Troubleshooting software and hardware within the company.
, recruiting, and appraisal, of over 15 staff members.
Maintaining statistical and financial record software.
Generated new contacts resulting in large contract agreements.
Monitored helpdesk in regards to application systems that are widely used by business user groups and providing personalized technical support.

Confidential

Compliance Analyst

Responsibilities:

Maintain relationship with 100 clients to ensure client satisfaction and resolve portfolio issues
Informed clients on issues of regulation and compliance with regards to government programs
Collaborated with team to enforce new programs and complete time sensitive projects
Provided compliance solutions to clients and ensure all project deadlines and deliverables were completed

Confidential

Cyber Security Analyst

Responsibilities:

Confidential

Windows 10 migration technician

Responsibilities:

Used Powershell for desktop support security ( Antivirus/Encryption software, VPN)
Used Powershell to deploy software to assist migration (Robocopy/Norton ghost)
Used windows Powershell and verify emails domain in Office 365
Used windows Powershell to convert mailboxes to mail - enabled users in Office in 365
Used windows Powershell to license users and correct the login ID for Office 365
Re-imaged desktop, VDI and Microsoft Pro Tablets