Site Support Engineer Resume Alpharetta, GA - Hire IT People

SUMMARY:

Diverse career featuring a 10 - year history of high-quality infrastructure support.Dedicated engineering professional with solid background of hardware upgrades and LAN/WAN administration. Well-versed with a variety of Cisco products.
Able to multi-task effectively and lend expertise in resolution of critical issues.
Excellent communication skills, both oral and written.
Routers & Switches / Customer Support / Data Center Migrations
Systems Administration / Laptops, Mobility and Desktops

TECHNICAL PROFICIENCIES:

Platforms: Linux, Windows

Software/Tools: Microsoft Office 365, Symantec Endpoint, GNU Zebra

Hardware: Cisco (Nexus, Catalyst, ISR), Windows Server 2008/2012

PROFESSIONAL EXPERIENCE:

Site Support Engineer

Confidential, Alpharetta, GA

Technical Scope: Cisco, vSphere ESX Server, GNU Zebra, Office365, Windows 2012

Responsibilities:

Information Technology Specialist

Confidential, Trenton, NJ

Technical Scope: Cisco Nexus

Responsibilities:

Data Center Operations Engineer

Confidential, Galloway, NJ

Technical Scope: Cisco Nexus, Linux

Responsibilities:

Sr. PC/LAN Support Tech

Confidential, Cherry Hill, NJ

Technical Scope: Windows (2008/2012), Cisco, Polycom

Responsibilities:

Supported desktops, servers and laptops. Built and configured Cisco switches and routers.
Resolved complex LAN/WAN issues.
Served as technical SME on emergency calls.
Installed anti-virus software. Set up Cisco VoIP phones
Upgraded 500+ sites from Cisco Catalyst to PoE switches.
Participated in multiple migrations (Novell to Windows and XP to 7).