Technical Support Associate Resume

SUMMARY:

Confidential is a growing Information Technology professional.
He display’s in - depth knowledge and use sound organizational and communication skills.
Confidential identifies problems and leverages technical skills to provide end-users solutions to their issues.
He demonstrates attention to details when performing work.
Throughout his experience Confidential works with clients and customers to resolve their IT issues and needs.
He maintains knowledge of new rising technological advances in equipment and software.
His experience has allowed her to execute the day-to-day functions of the Asset Management team by adhering to procedures and policies resulting in providing exemplary customer service.
Confidential demonstrates innovative thinking, effective problem-solving skills and the ability to work with ease under pressure, individually and/or as a member of a team.

SKILLS:

Technical Skills: Active Directory, Casper/JAMF, SCCM, Windows, macOS, Cisco Manager/Unity, Cisco Jabber, Atlassian Suite, Workday, PeopleSoft, Microsoft Office Specialist (Word, PowerPoint, and Excel 2013), Internet and Computing Core (IC3)

WORK EXPERIENCE:

Confidential

Technical Support Associate

Responsibilities:

Execute daily operations for Asset Management supporting 3000+ users across 5 different offices worldwide.
Responsible for the deployment and configuration of hardware, for all employees of the organization.
Creating support, warranty, lease, maintenance of hardware.
Imaging devices using SCCM and JAMF deployment solutions.
Manage assets from acquisition to disposition

Confidential

Asset Management Associate

Responsibilities:

Execute daily operations for Asset Management supporting 3000+ users across 5 different offices worldwide.
Responsible for the deployment and configuration of hardware, for all employees of the organization.
Creating support, warranty, lease, maintenance of hardware.
Imaging devices using SCCM and JAMF deployment solutions.
Manage assets from acquisition to disposition

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