SUMMARY:

• 13+ years of Desktop experience.
• 3 years of experience in Mac OS (Elliott Network Solutions).
• 13+ years of experience in Window OS (Elliott Network Solution)
• Best time(s)/day(s) to take Interviews: Mon - Fri during business hours by Phone and In-Person.
• Excellent communication and interpersonal skills.
• Highly motivated and result-oriented IT professional who is dedicated to remaining knowledgeable and current with all technology advancements.
• Expert and highly familiar with a wide variety of technology challenges, which enhance business value
• Building and repairing PCs (Mac and Windows).
• Troubleshooting software with tools provided by vendors and network software for some networks (Solorwinds). Maintaining the network by watching over the network via Solorwinds, working in an high value Tier 3 workspace with the government.
• Using reverse engineering on small devices (Apple iPhones, Android Phones, Tablets and Software Applications).

TECHNICAL SKILLS:

Security: Antivirus, SSL, HTML, HTTPS, Windows Event Log Management, Juniper Netscreen/VPN, Integrated Security Services, Based Log Management, VPN Security, IP Configuration, Ping IP Addresses, Trojan Removal Tools, Dos Attacks, High Ping Level Outages, Android Systems, McAfee, Avg, Information Systems Security, Risk Management, Network Firewalls, Cisco Routers/Switches

Reverse Engineering: Compiling/Assembling Executable Files, Debugging Tools, Raptor, X86 Debugger, Beta Tester, API, Ollydbg, ASCII, SSE

Networking: Wireshark/TCP Packet Analysis, DNS Servers, Mail Server, FTP Server, PTP, LDAP/Domain Controller, SMB, NT LAN, Kerberos, Active Directory Network, OmniPeek, Firewalls/Gateway Settings, TCP/IP, Remote Desktop/Teamviewer/Remote Utilities/Splash Desktop/Ammyy Admin/Ultravnc/Remote PC, IPCONFIG, Ping, Google dns serverOperating Systems Windows XP, Vista 7/8, Windows Server 2008, VMware

Linux Systems: Linux (including, Android, Ubuntu, Fedora, Samba, NFS ) Networking allowing access to necessary ports or port ranges under permissions of (root su/ installing yum ls/etc/yum.repos-bash.i686/ RPM/echo)

Software Applications: Android systems Apple systems, MS word, Sway, Docs, Excel, Powerpoint, Spreadsheet, Text, Gaming consoles, Driver installations, Advance SystemCare 9, MS Explorer, Chrome, System defrag, Recovery, Admin Tools,GPO, Simulators, Firefox, Google docs, Hp Systems, BIOS upgrade/configuration, Outlook, Ms Word, Remedy (ARS) Action Request Systems, Client Software based, Beta tester (debugging report), Zip files, Cloud share, Azure remote, printer drivers from vendors.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Service Desk Senior Analyst

Responsibilities:

• Evaluated and modified system's performance. Identified user needs.
• Network Monitoring through Solarwinds. Activating Ports, Devices, Servers status (Cisco switches/ routers/ AP) reaching out to the venders of the servers
• Installed and Maintained network hardware and software. Analyzed and Isolated issues for agency 50 states wide under DOT.
• Assigned routing protocols and table configuration. Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• McAfee Endpoint Encryption Logon (client and web based ) for workstations that failed connectivity time period that are more then 30 days of inactivity.
• Keep Turnover log for the day to day events that occurred on DOT network.
• Remote access using a tool called Bomgar web client
• Maintained network servers such as file servers, switches, routers to insure all modes under DOT network are able to maintain connectivity. Informed the the government of any Degradation and Outages.
• Administered servers, desktop computers, VDI, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, and software deployment.
• Helped users to troubleshoot their Vpn issues Any connect- Outlook Issues- Workstation- Hardware- Software issues from the environment or vendors thats has been tested for environment.
• Use Softphones called T-Metrics (VOIP System) handle calls (40-75 of calls a day to day volume) and to meet the company's SLA.
• Train new associates that joined the Team on the tools that we use in the environment.
• Configure printer settings, use breakfix operations to configure vendors software and web browsers.

Confidential

Principal Consultant

Responsibilities:

• Installed and supported LANs, WANs, network segments, Internet and Intranet systems.
• Installed and maintained network hardware and software. Analyzed and isolated issues.
• Monitored networks to ensure security and availability to specific users.
• Evaluated and modified system's performance. Identified user needs.
• Determined network and system requirements.
• Maintained integrity of the network, server deployment and security.
• Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Designed and deployed networks. Performed network address assignment.
• Assigned routing protocols and routing table configuration.
• Assigned configuration of authentication and authorization of directory services.
• Maintained network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Maintained network servers such as file servers, VPN gateways and intrusion detection systems.
• Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Confidential, Centreville, VA

Computer Network Technician

Responsibilities:

• Configured and prep networks for corporate offices.
• Installed Ethernet cables to the network room from workstation remote access boxes.
• Setup employee workstations (Computers, Printers, Scanners etc).

Confidential, Kingston, NY

Sales Clerk

Responsibilities:

• Ensured multiple software met CPU specifications.
• Assisted consumers with computer inquires and consoles in order to meet individual and family needs.
• Maintained current knowledge of software and hardware changes with upgrades.