Freelance Computer Technician Resume VA - Hire IT People

PROFESSIONAL SUMMARY:

Enthusiastic, hands - on IT professional with more than 8 years experience in support (2nd and 3rd line). Proven track record of managing and maintaining Tape backup, Servers and Desktops in LAN/WAN network infrastructures, and adopt a meticulous approach to ensure the smooth-running of business operations. Qualified to industry standards, ability to adapt to quickly changing and unexpected work priorities.

TECHNICAL SKILLS:

Processed support requests from phone calls, emails, and walk-ins, and log/track the information
Followed ITIL practices regarding incident, problem and change management
Provided basic and knowledge to 8 employees in 2 companies when needed to help reduce Help Desk related issues
Received and triaged incoming Helpdesk incidents according to Helpdesk priority and documentation procedures, and maintain work documentation within the help desk software platform
Familiarity with Help Desk Tools (tracking, knowledge base, remote control)
Performed PC deployment, maintenance, cleaning and repair; located and delivered parts and equipment as necessary
Skilled in configuring PC hardware, printers, and peripherals
Worked technical knowledge of current protocols, operating systems, and standards, including Microsoft Windows Vista, Windows XP, Windows 7, Windows Server 2003,2008 and TCP/IP

PROFESSIONAL EXPERIENCE:

Freelance Computer Technician

Confidential, VA

Responsibilities:

Worked remotely and physically with Customer.
Resolved various service issues, including troubleshooting and repairing network connectivity issues, hardware and display failures, and printer problems.
Performed virus and spyware removal.
Setup wireless home networks and wireless printers.
Installed IT systems, provided cost estimates, tested computers, and upgraded software
Educated customers on proper usage of hardware/software, also Educated end users in basic PC maintenance including antivirus software other preventive maintenance
Upgraded and maintained computers for clients as needed.
Installed, repaired, and replaced computer hardware.

IT Support Specialist

Confidential

Responsibilities:

Diagnosis of desktop, application, networking and infrastructure issues
Troubleshooting Servers, Desktop, laptops, mobile devices and peripheralsProviding 1st and 2nd line support to 200 customers
Maintaining a log of all problems detected and system backups
Responsible for maintaining backups and for project work such as new builds
Maintained and performed troubleshoot on computer hardware and software.
Maintenance of Cisco switches (Cisco 2950) that always be up.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory
Management Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router

Technical support engineer

Confidential

Responsibilities:

Managed a team of 4 technical support personnel supporting departmental customers
Defined and setup backup and data recovery procedure and processes for the department’s desktop and computers
Recommended and managed upgrades, patches, and new software applications and hardware equipment
Performed sequential firmware upgrade
Worked remotely with client and lab equipment to recreate and provide the best solution; provided setup recommendation for client to get the best performance
24x7 accessibility and outside of business hours’ project work (on-call on a rotational basis)
Work closely with software suppliers to resolve operational issues
Backup and restore SQL Server database in Windows Server 2003

Windows System Administrator

Confidential

Responsibilities:

Managed the overall administration of Windows System applications
Performed various troubleshooting and maintenance operations in Windows Server environments
Installed latest versions of Operating Systems on demand, per requirements of the clients
Provided 2nd and 3rd line windows support

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Freelance Computer Technician Resume

VA

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