Computer Technician Resume

SUMMARY:

TECHNICAL SKILLS:

Platforms: Microsoft Windows 9x/NT/2000/XP/Windows 7/Windows 8/Windows 10/Mac OS

PROFESSIONAL EXPERIENCE:

Computer Technician

Confidential

Setting up, repairing and troubleshooting Chromebooks
Networking, Active Directory, Google Docs
TelCom phone set up
Upgrading system software and operating systems (Windows and Microsoft Office)
Creating using user accounts/resetting user passwords
Troubleshooting Smartboards and projectors
Utilizing Remote Desktop to service users with technical support
Servicing all technology equipment to make sure all users are effectively running for daily operation

Desktop Support Analyst

Confidential

Performing daily usage of Active Directory, Remote Desktop Assistance, Desktop Support arAssistance, daily computer/printer troubleshooting, and Cisco AnyConnect
Installing and maintaining maintenance on software provided by the bank for daily operation for onsite users and remote users (Remote Desktop and VMWare)
Service Now Ticketing system used for technical support
20 - 50 calls per day for technical assistance
Supporting applications with banking software to keep the work flow steady and for daily operation
Upgrading/migration of system software and operating systems (Windows and Microsoft)
Setting up MobileIron for user’s mobile devices
Sophos Safeguard for password problems

Computer Technician

Confidential

Maintaining regular computer maintenance to increase reliability and implement highly effective technical operation throughout the entire school district.
Problem-solved hardware and software issues with computers, printers and other related technology equipment.
Networking computers and printers on the wired and wireless network.
Provided the use of the Symantec Ghost Program to reinstall the system software on defective computers.
Assisted with toning and patching network drops.
Troubleshooting Smartboards and Smart Tables.
Servicing between 5-10 schools with any technical assistance on the daily basis
TroubleTrakker ticketing system used for technical support assistance
10-30 calls per day for technical assistance
Upgrading operating systems and system software to keep computers working effectively

Configuration Technician

Confidential

Configuring computer systems with customized images provided by Lotus Notes with special instructions from the customer
Installing hardware and peripherals in computers and printers
Basic troubleshooting and downloading images from the server
Methods of assembling computers with the installation of peripherals provided