Returns Processing Assistant Resume Washington, DC - Hire IT People

SUMMARY:

10 years+ experience in Customer Service settings
Skilled in establishing rapport with people from diverse backgrounds
Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting
Record of incredible helpdesk service, including responding to an average of 10 field service requests per day
Seeking challenging position with opportunities for expanding upon existing skills

PROFESSIONAL EXPERIENCE:

Returns Processing Assistant

Confidential, Washington, DC

Provides daily processing of mail which includes retrieving, sorting, stuffing and folding mail on a Pitney Bowes Rival Productivity Series model ZX0U
Ensures various tax notices are sent out to tax payers in a timely manner to ensure compliance with tax laws
Manages mailing system including delivery of mail and checking for suspicious packages
Acts as front - line support for preliminary tax documentation handling, including scanning, copying and filing individual income tax notices, business tax notices, and real property notices
Performs data entry
Digitizes documents by inputting them into our Imaging Data Capture System (IDCS)
Communicates new tax laws and procedures to customers
Assists with the retrieval and filing of tax information with the Returns Processing Administration in the Records Unit

Child and Youth Program Assistant (CYP)

Confidential, Washington, DC

Assisted teacher with reinforcing the instruction taught in the classroom to students ranging in age from 6 months to 5 years old
Provided supervision to students outside of the classroom, on school grounds
Provided support to staff on field trips
Completed daily tasks including daily check list, room safety check list, and accountability documents
Organized and restocked classroom supplies
Maintained cleanliness of classroom

IT/Helpdesk Technician

Confidential, Washington, DC

Provided first level problem resolution to support to the agency's user community
Interviewed users, analyzed the user's requests, and quickly determined the appropriate resolution
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications
Answered user inquiries regarding computer software and hardware operations
Fully documented the process from initiation through the closure and subsequent follow-up as consistent with Information Technology standards