We provide IT Staff Augmentation Services!

Service Coordinator | Customer Service Representative Resume

2.00/5 (Submit Your Rating)

New Hyde Park, NY

Hire Now

SUMMARY:

Well - versed in communications by phone and providing services such as Technical Support and Order Processing.Skilled in Software Troubleshooting, Network Security/Administration, Virus Removals, PC SetupsDatabase Management, Web Page Design, Computer Hardware Installations, Workstation Deploymentand Repairs/Troubleshooting of common office peripherals such as printers, copiers, and scanners.

SKILLS:

  • Active Directory/LDAP/ SCCM
  • Microsoft Office 365 & Exchange
  • Web Page Design (HTML5, CSS, Javascript, DNS, A/MX Records)
  • SQL Databases
  • Virus Removal Tools (Malwarebytes Anti-Malware, TDSSKiller, GMer, HJT, and more)
  • Remote Desktop Connection Tools (LogMeIn Console, Teamviewer, GoToAssist)
  • VPN’s (Citrix, Cisco AnyConnect)
  • Print & File Servers
  • Networking & Router Configuration (DHCP, TCP/IP, etc.)
  • E-Commerce Software (3dcart)
  • Accounting Software (Quickbooks, Sage 50)
  • Cell Phone Monitoring & Management Software (MobileIron, AirWatch)
  • Ticketing and Case Management Softwares (ServiceNow, Kayako, FogBugz, Venu).

EMPLOYMENT HISTORY:

Confidential, New Hyde Park, NY

Service Coordinator | Customer Service Representative

Responsibilities:

  • Managing calendars, scheduling and appointments for technicians out in the field performing repairs.
  • Regular follow-up correspondence with clientele, manufacturers, and insurance companies regarding ongoing service.

Confidential, Port Washington, NY

Customer Service Representative | Order Processor | Prescription Specialist

Responsibilities:

  • Fielding phone calls, processing orders, return authorizations, and prescriptions.
  • In-depth knowledge of brands.
  • Follow-up correspondences, call documentation and delegation of cases to other teams for investigation.

Confidential, Bethpage, NY

Level 1 Help Desk Representative

Responsibilities:

  • Providing initial Technical Support for internal employees of businesses and products under the company’s ownership via phone, live chat, and ticketing system.
  • Delegation of cases to specialized teams when faced with issues unsupported by the Help Desk.

Confidential, Syosset, NY

Database Administrator | Technical Support | Network Technician

Responsibilities:

  • The “Go-to” person for technical issues involving office network, computers, and other peripherals.
  • Managing customer databases, generating reports and contracts, training new employees.

Confidential

Software Developer, East Rockaway, NY

Responsibilities:

  • Contact Center for proprietary Desktop Application and Web Service designed to manage accounting and clientele information for religious organizations.
  • Taking care of Billing inquiries, Training, Technical Support, and assisting with converting data from older or competitor’s platform to the current version.

Confidential

Software Developer, Tamarac, FL

Responsibilities:

  • Resolving issues with proprietary E-Commerce service and its integrations with third-party services tracking systems and web-hosting.
  • Escalated cases to other teams when help was needed with Marketing, SEO, Project Management, or Web Design.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship