Research Technician Resume

SUMMARY:

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

HIGHLIGHTS:

Microsoft Office proficiency
Time management
Excel spreadsheets
Professional and mature
Meticulous attention to detail
Strong problem solver
Results - oriented
Resourceful
Self-directed
Dedicated team player
Medical terminology
Strong interpersonal skills
Meeting planning
Understands grammar

EXPERIENCE:

Confidential

Research Technician

Responsibilities:

Investigate and profile commercial tenants through phone interviews with the tenants, owners and real estate professionals.
Conduct web research to create comprehensive profiles on commercial tenants and business decision makers.
Document tenant movement within a Market.
Maintain complete and accurate Tenant rosters for Commercial buildings.
Investigate new property and tenant leads.
Document and profile corporate structures

Confidential

Customer Service Associate

Responsibilities:

Receives incoming calls from Medicaid, Gap and Famis members to verify coverage, eligibility or discharge information from Confidential .
Assists providers with claims and authorization issues and status updates.
Ensures medical records are updated and noted correctly.

Confidential

Data Entry Clerk

Responsibilities:

Created files for management team, maintained spreadsheets, distributes mail, along with updating insurance expiration dates.
Contacted insurance agents via phone or email.
Directed customer calls to correct administrators or claims department.
Lead on special projects.

Confidential

Insurance Verification Rep

Responsibilities:

Performed pre-registration and insurance verification within 24 hours of receipt of reservation/notification.
Contact for Confidential to confirm or obtain missing demographic information.
Gave quotes and collected Confidential cost share, and instructed Confidential on logistics of appointment.
Receive and record payments from Confidential t for services rendered.
Utilize Meditech Confidential communication system to facilitate communication with hospital gatekeeper.

Confidential

Customer Care Representative

Responsibilities:

Professional customer care representative by providing product and service information, resolving product and service problems.
Helped potential customers by answering product and service questions; suggesting information about other products and services.
Opened customer accounts, and maintained customer records by updating account information.
Resolved product or service problems by clarifying the customer's complaint or determining the cause of the problem and expediting correction or adjustment.

Confidential

Loan Specialist

Responsibilities:

Responsible for performing loan administration operations, and administrative support duties such as d Confidential entry, record keeping, research, report writing, account reconciliation, telephone inquiries, and internal/external customer requests.
Handled research, and correspondence as described by department t policies and procedures.

Confidential

Administrative Assistant

Responsibilities:

Handled multifaceted clerical tasks (e.g., d Confidential entry, filing, records management and verifying Medicaid eligibility) as the assistant to the HR and main office.
Coordinated travel arrangements, maintained d Confidential base and ensured the delivery of premium service to clients.

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