PROFESSIONAL SUMMARY:

Highly analytical and results - driven professional, powered with excellent problem-solving abilities, looking to advance my career in the field of Technical Support, and seeking to maximize the overall efficiency of all technology within a dynamic high growth company with growth potential, excellent work/life balance.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

• Microsoft Office Proficiency
• Dedicated Team Player
• Strong Interpersonal Skills
• Professional and Mature
• Peripheral Device Set Up
• Excellent Oral Communication
• Results-Oriented
• Strong Problem Solver
• Selling Products and Services
• Resourceful
• Self-Directed
• Remote Desktop Troubleshooting
• OS & Software Installation
• Virus &Malware Removal
• Customer Service
• Windows Operating System
• Order processing
• Software Installation
• Windows XP/Vista/7/8/10
• Multi-phone systems
• Browser and Internet Security
• Document Management
• Time Management
• Accounts Payable

PROFESSIONAL WORK HISTORY:

Confidential

Responsibilities:

• Common duties listed on an Confidential Driver resume are picking up passengers, transporting clients between places, and keeping their vehicle in good condition
• Most eligible resume samples for the job mention skills such as safe driving, communication, time management, and customer service.
• Confidential Drivers come from various al backgrounds and hold a valid driver’s license. Vehicle insurance is also required.

Confidential, Gardena, CA

Computer Technician

Responsibilities:

• Analyzed and maintained computer and network systems for a variety of client situations.
• Provided support to the warehouse/store by troubleshooting computer issues, including Network issues.
• Set up computer security measures to ensure the accuracy of the store’s technical inventory.
• Effectively organized and managed multiple projects and tasks simultaneously.
• Maintained technical supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Prepared company computers/tablets for business usage and sales.
• Packed and shelved computers for sale.
• Maintained, managed and repaired all equipment. Installed and reimaged hardware and software systems. Repaired computer hardware and software.
• Uses computer in all aspects of position e.g., correspondence, meeting minutes, schedules, quality assurance forms, financial reports and program Confidential .
• Manages and maintains accurate records on equipment life-cycles and replacement needs.
• Manages sign-in/sign-out of equipment by staff.

Confidential, Washington, DC

Legal Firm/Customer Service Representative

Responsibilities:

• Performs administrative duties specific to business unit and department project work/needs.
• Reviewed and edited Collects, compiles, and prepares d Confidential and information for reports and correspondence, requiring information search and knowledge of the operations and activities of the company and business unit.
• Provide contributions to the preparation of daily, weekly, and monthly reports as requested.
• Answers phone calls and reviews inquiries involving high level contacts within and outside the company.
• Answer general inquiries and assist in resolution of issues/concerns or provide direction to appropriate resource.
• Assist customers by providing individualized attention, accurate information, efficient service and timely follow up.
• Researched and explored answers and alternative solutions, implemented solutions and escalated unresolved problems.
• Enhanced organization reputation by creating new requests, solutions and outstanding customer service.
• Kept equipment operational by following established procedures; reported and troubleshot malfunctions.
• Maintained call center d Confidential base.

Confidential, Marlow Heights, MD

Customer Service Support

Responsibilities:

• Managed a high volume of calls.
• Received and relayed incoming and outgoing calls.
• Answered general inquiries and assisted in resolution of issues/concerns or provide direction to appropriate resource.
• Assisted customers by providing individualized attention, accurate information, and efficient service and timely follow up.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
• Kept records of customer interactions, processed customer accounts and filed documents.
• Met personal/customer service team sales targets and call handling quotas.
• Generated sales leads and retained clientele through cold calling, made vehicle recommendations and advised them about service on existing vehicles.
• Composed, edited and maintained Internet correspondence files and sales.
• Fielded all inquiries, comments and concerns.

Confidential, Largo, MD

Customer Account Executive

Responsibilities:

• Meet personal/customer service team sales targets and call handling quotas.
• Generated sales leads and retained clientele.
• Provided customers with information and support related to Confidential ’s products and services.
• Accommodated a wide range of subscriber concerns, inquiries and requests.
• Managed a high volume of incoming calls.
• Covered a range of services for customers in a prompt and professional manner while obtaining information needed to resolve the current transaction.
• Received and relayed incoming and outgoing calls, escalating complex inquiries to the Coordinator or Supervisor on call.
• Provides support to the financial management through accounts payable.
• Answered customer questions regarding billing, service problems, products and features.
• Corrected errors and discrepancies on customer billings as necessary.
• Performed billing and posting of customer accounts. Resolved delinquent account balances.
• Served as a Supervisor and was recognized for outstanding work.