CAREER SUMMARY:

Insightful, detail - oriented result driven IT professional with success in directing and implementing enterprise initiatives while participating in all phases of the service, system, and software development life cycle. Hands on experience in system analysis, design, coding, testing, business process improvement; and customer advocacy.

WORK EXPERIENCE:

Confidential

IT Specialist

Responsibilities:

• Documented the Confidential Solution Center high-level workflow diagrams.
• Trained others and function in a trusted role as a local registration authority (LRA)
• Vet employees (subscribers) to operate within the Confidential PKI infrastructure.
• Register new subscribers.
• Execute the issuance of Confidential PKI s.
• Maintain records in accordance with the Confidential PKI policy.
• Contributed to formulating the Confidential focus by contributing to establishing the vision, mission, and goals; and formulated the unit’s achieving results (performance objectives).
• Contribute, and in some cases solely develop the unit’s and objective reports.
• Support all unit initiatives by providing insights and input to concepts and processes.
• Participate and provide feedback to pilot tools/services, such as Confidential .
• Train new staff members and provide organizational information (i.e. access to government vehicles, credit cards, SharePoint site).
• When requested, perform as acting supervisor (Unit Chief).

Tools: used: MicroStrategy, Service Manager, Microsoft Office Suite, & SharePoint 2013

Customer Liaison Officer / Customer Advocate

Confidential

Responsibilities:

• Coordinate and collaborate with other federal government agencies to navigate IT processes in an effort to internally utilize non-bureau systems and services such as the Confidential ’s OTCnet.
• Coordinate information sharing sessions with internal service providers.
• On behalf of a customer service provider, functioned as a first-line incident analyst by verifying the status of aged incidents and when appropriate, closing incidents. Worked closely with the HR system process manager.
• Perform Service Manager solver group aged incident ticket analysis and work with solver groups to understand IT service offerings specifically incident, knowledge, and problem management that can aid with the efficiency of their business processes.
• Liaise with the Confidential customer divisions within Headquarters.
• Assesses customer needs and identify products and / or services that meet their needs.
• Direct IT concerns to the appropriate subject matter experts.
• Guide customer’s through Confidential processes.
• Orchestrate executive managements’ Quarterly IT Business Review (QBR) meetings with facilitation of more than 15 QBRs. Performed action item tracking and fulfillment.
• Prepare and disseminate presentation material and after-reports.
• Provide ongoing feedback to leadership and stakeholders.
• Communicate verbally and in writing with all levels of management and staff throughout the Confidential in order to address IT issues and opportunities.

Tools: used: Service Manager, Microsoft Office Suite, & SharePoint 2013

Confidential

Staff member

Responsibilities:

• Facilitated the Confidential retirement process.
• Provided routine IT Governance guidance.
• Liaised with stakeholders (e.g. Security Division, PMs, etc.) regarding overall Confidential and the formal retirement process.
• Constructed IT asset retirement process .
• Trained job replacement.
• Functioned as acting team lead when designated.

Tools: used: Microsoft Office Suite)

Scope Analyst

Confidential

Responsibilities:

• Led the scope analysis team with the development of the scope / requirements management analysis and rating criteria.
• Developed a tailored scope assessment approach for accessing scope artifacts for projects utilizing the Scrum methodology.

Confidential

Scope/Requirement Analyst

Responsibilities:

• Performed monthly scope analysis and documented scope management assessments of Confidential IT projects.
• Independently planned and executed assignments in conformance with policies, practices, and the Confidential Life Cycle Management (LCM) framework.
• Represented the Assessment Team at Technical Working Group meetings.

Confidential

Team Lead / Senior Requirements Analyst

Responsibilities:

• Elicited, analyzed, documented, verified, and managed requirements and business process.
• Produced work artifacts (system requirements specification, requirements traceability model (RTM), use case diagrams & descriptions, and test cases) according to the Systems Lifecycle Management (SLM) framework.
• Maintained project management artifacts (e.g. PMP, RACI, and SRS).
• Directed and lead project team; conducted weekly team status meetings; produced biweekly team status reports; and participated in biweekly SLM project status meetings.

Tools: used: Microsoft Office Suite, & RequisitePro

Confidential

Senior Requirements Analyst

Responsibilities:

• Elicited, analyzed, validated, specified, verified, and managed requirements, business rules, and processes.
• Developed and maintained requirements documentation with focus on Software Requirements Specifications (SRS) using use case descriptions and requirements traceability matrixes (RTM).
• Developed use case diagrams and activity diagrams to model the systems behavior.
• Worked closely with the Project Manager (PM) to ensure timely dissemination of information.
• Developed and maintained project charters, work breakdown structures, and project status reports.
• Worked closely with project team members to ensure the requirements were satisfied.
• Facilitated customer meetings.
• Led testing efforts.
• Developed and executed test cases.
• Organized and conducted user acceptance testing (UAT).
• Coordinated application pre- and post- verification deployment efforts. Secured sponsor's approval for deployments.
• Participated in numerous application deployments.
• Prepared material and conducted workshops with emphasis on requirements engineering highlights, and RequisitePro configuration and usage.
• Contributed to Process Improvement efforts that included Lessons Learned artifacts and activities, and Customer Surveys.
• Served as functional team lead back up.

Tools: and techniques used: IBM Rational RequisitePro, Visio, Merant Tracker, MS Word, Project, Excel, & storyboarding.)