Windows 10 Desktop Technician (contract) Resume
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Waterloo, IowA
SUMMARY:
- Seeking a promising permanent career opportunity to utilize current and future skills within Information Technology
TECHNICAL SKILLS:
MS Windows 2000/XP/Vista/7/10 Hardware/Software installations
MS Office XP/ 2003/2007/2010/2013/2016 Active Directory Administration
PROFESSIONAL EXPERIENCE:
Confidential, Waterloo, Iowa
Windows 10 Desktop Technician (Contract)
- Upgrade computer Operating Systems from Windows 7 to Windows 10
- Inventory software being used on Windows 7 computers connected to network
- Diagnose computer hardware components
- Upgrade computers and computer hardware with viable solutions
- Image computers using ZENworks Control Center
- Push software bundles out to newly imaged Windows 10 computers
- Add Group Policy permissions in Active Directory for workstations
- Deploy Windows 10 computers to user community to replace Windows 7 devices
- Troubleshoot any Windows 10 deployment issues during and after setup
- Mentor/assist less knowledgeable team members with technical issues
Confidential
Desktop Support Technician
- Reinstalled/Recovered operating systems and ran updates
- Installed specialized software
- Installed print drivers
- Performed virus scans
- Cleaned registry
- Performed files transfer
- Configured wireless routers
Confidential
Desktop Support Technician (Contract)
- Created user/computer accounts is Active Directory
- Assigned Group Policies to users/computers accounts in Active Directory
- Created Exchange mailbox's and distribution list groups
- Imaged laptop and desktop computers, and ran updates
- Installed software packages that were not part of initial image
- Troubleshoot and resolved end user hardware/software related issues
- Provided remote support via remote support software
- Performed virus scans on computers when needed
- Supported multifunction printers
- Configured and supported end users desk phones
- Configured smart phones to receive corporate email
Confidential
Helpdesk - Technical Solutions Analyst (Contract)
- Answered incoming calls and gathered the appropriate information concerning issues and resolved them whenever possible
- Created trouble tickets to document end users problem/resolution and route to appropriate department when necessary
- Troubleshoot hardware/software issue related to end users problems/concerns
- Pushed software installations via System Center Configuration Manager (SCCM)
- Used remote assistance software (Go-To-Assist) to remote into computers to resolve issues
- Identified opportunities to perform preventive maintenance on computers and perform them whenever possible
- Installed printers for local and remote home users, and troubleshoot issue
- Researched issues and questions, utilizing available resources and documentation
- Documented problems and solutions for future reference in knowledge base system
Confidential
Desktop Support Technician
- Troubleshoot and diagnose problems, make adjustments/repairs, and perform preventative maintenance
- Install and upgrade end user software packages
- Add, change, and remove users Active Directory accounts and Exchange mailboxes
- Prepare desktop and laptop systems for deployment to users
- Prepare end user documentation for utilizing resources
- Backup and restore from backup files on users desktop and laptop systems
- Document common problems and resolutions
- Install print drivers and troubleshoot printer issues
- Work with vendor technical support to resolve issues
- Enter, update, and close help desk tracking tickets
Confidential
NOC Technician (Contract)
- Answered, evaluated, prioritized, troubleshoot, diagnosed and resolved incoming telephone calls, voice mail, e-mail, and in-person request for computer/network related issues
- Add, change, and remove users accounts in Active Directory and mailboxes on Exchange Server
- Received network alerts from clients via email to troubleshoot and resolve issues remotely and if unable to resolve remotely, set up dispatches for field technicians
- Remotely support industry standard backup solutions at clients site for disaster recovery
- Performed monthly proactive remote network maintenance
Confidential
Desktop Support Technician (Contract)
- Supported computer/network related issues by identifying problems and implementing resolutions
- Provided monthly proactive maintenance to computers/servers
- Supported Windows Server 2003 and applications residing on servers
- Managed Windows Server Update Services (WSUS) to ensure updates and patches are installed on computers and servers attached to network
- Supported Antivirus solution to eliminate malicious threats to systems
- Supported Cisco IP phone and Unity voicemail system
- Managed Active Directory, Exchange 2003 and Group Policies
- Managed data backups using industry standard software for disaster recovery
- Provided Asset management of computers and network equipment
- Provided after hours technical support to all team members as needed
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