Helpdesk Support Specialist Resume Annapolis, MD - Hire IT People

SUMMARY:

I am a cyber security analyst excellent at planning, implementing, upgrading, and monitoring Security measures for protecting Computer networks and information. Ensure appropriate Security Controls are in place. May, respond to computer breaches and viruses when necessary.

SKILL:

Fast learner, Analytical and Critical thinker, Skilled in HTML, HTTP and IP, Exposure to JavaScript and XML, Team leadership, Communication, Network Support, technical support, PC and Macintosh Operating Systems, Microsoft Office, Outlook, SharePoint, Internet, flexibility, Knowledge in Linux, UNIX and Windows Operating System, Amazon Web Service Developer Associate, Amazon S3, Amazon VPN

EXPERIENCE:

Helpdesk Support Specialist

Confidential, Annapolis, MD

Responsibilities:

Install, configure & troubleshoot printers
Provide effective technical support to faculty and staff via telephone or email in a timely manner
Maintain an accurate inventory of IT assets
Account creation and support utilizing Active Directory and Office 365
Troubleshooting network and hardware issues
Re - imaging of computers
Software installation, administration and troubleshooting including virus/threat remediation
Complete other tasks and projects as assigned by the lead
Create Data backup for end-user
Remote management of client computers and servers
Work with IT service ticketing system and follow up with timely resolution of all cases
Utilize basic PowerShell cmdlets to install and troubleshoot software and hardware problems

Direct Support Provider

Confidential, Washington, DC

Responsibilities:

Used Therap System to Meet State Specific Regulations.
Used therap a web-based application for Electronic Documentation for I/DD Service Providers.

Substitute Teacher

Confidential, Rockville, MD

Responsibilities:

Take instructions from School office and lead teacher about handling classroom instruction
Refer to the lesson plan left by lead teacher and ensure that appropriate measures are taken to follow it

Substitute Teacher

Confidential, Washington, DC

Responsibilities:

Take necessary actions and reasonable actions to ensure the safety of students, materials and School equipment.
Follow up on any instructions left for the lead teacher and ensure that they are followed appropriately

Confidential

Network administrator

Responsibilities:

Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Secures network by developing network access, monitoring, Control, and evaluation; maintaining documentation.
Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency, planning and executing the Selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing Connections and firewalls

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Helpdesk Support Specialist Resume

Annapolis, MD

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