Technical Support Resume Va. Beach, VA - Hire IT People

SUMMARY:

Information Technology (IT) Professional offering over 10 years of exceptional technical support and proven ability to manage and maintain high - availability systems, help desk management, and systems/network administration. Advanced at every IT/IS project to include Help Desk Team Leader.

AREAS OF EXPERTISE:

Hardware Software Installation & Configuration
Information Security Patches And Installation
System Migrations & Upgrades
Microsoft Operating System And Office Expert
Field Service Technical Support And Remote Support
Troubleshooting & Installing User IT Equipment
Service Now, Remedy And Various Ticketing Applications
Active Directory Email & User Profile Configuration
End-user Support and Product Cross Sales

TECHNICAL PROFICIENCIES:

Platforms: Windows TCP/IP, Mac/Apple, SIPRNET, NIPRNET

Software/Tools: Office 97-365- Word, Excel, PowerPoint, Outlook, Exchange Server, Microsoft Server, SharePoint, Active Directory, SCCM, WSUS, Retina, LAN, VTC, VoIP, Python, Remedy and Service Now. Office 365 migration and implementation on an Enterprise network. To include user support, and setup. Microsoft Cloud and ICloud Administration in Windows environment. One Drive storage support.

PROFESSIONAL EXPERIENCE:

Technical Support

Self Employed, Va. Beach, VA

Responsibilities:

Hello Tech, Thumbtack Technician, Support.com. Resolved 97% of all IT field calls, remote calls, and inbound customer calls within Service Level Agreement of clients.
Maintained an average of 5 stars out of 5 stars across all customer service/client ratings.
Configured/installed: PDA, various wireless,wired routers, SMART appliances, Apple IPhone, Android devices, Mac IOS OS 8-present, All Windows operating systems up to Windows 10 Pro, supported/configured Microsoft Server 8,10,12,16 basic setup/configuration of LAN and WAN devices.

Help Desk Specialist

Confidential, Chesapeake, VA

Responsibilities:

Maintained a 9.7/10 customer satisfaction rating on all corporate customer surveys.
Promoted to Tier 2 Advanced Internet Support Team Leader of 10 members in less than a year.
Implemented tracking software that lowered customer wait times by 15%.
Maintained perfect attendance and had an average call time of less than 15 minutes.
Supported Tier 1 and customer escalations from other departments.
Continually provided product and support improvement ideas in team meetings.

Field Service Technician

Confidential, Va. Beach, VA

Responsibilities:

Supported WIFI and Point of Sale Registers to over stores across Hampton Roads, Va.
Provided Dell Server and workstation Support for small business and government clients with 2 hr. SLA
Installed, configured and repaired Personal Computers for both government and personal clients.
Maintained a 90% + customer satisfaction rate on all customer satisfaction surveys.

Senior Network Administrator

Confidential, Chesapeake, VA

Responsibilities:

Maintained and supported a 99% uptime of Confidential network.
Upgraded 5 ships from Microsoft Server
Imaged and Replaced 75 workstations with full functionality in one day.
Installed, administered, maintained, troubleshot, and supported high-availability systems, server stacks, LAN, VTC, and peripherals.

Technical Support Representative

Confidential, Virginia Beach, VA

Responsibilities:

Maintained 96% classroom uptime with Confidential Network.
Installed and replaced classroom Personal Computers and Wireless Devices on Confidential bases.
Installed touchscreen learning centers for 8 classrooms.
Team leader/Mentor of 12 Field Technicians to ensure quality control measures are met.

We provide IT Staff Augmentation Services!

Technical Support Resume

Va Beach, VA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship