IT Helpdesk Specialist Resume

SUMMARY:

EXPERIENCE:

IT Helpdesk Specialist

Confidential

Answer incoming telephone, check emails, handle in - person requests
Assist users from experiencing problems with software applications, hardware, software, networking
Provides technical assistance and training to users how to use applications and computers
Created, evaluated and submitted trouble tickets via ticketing system and escalated them to the appropriate team members
Walk the users through the problem-solving process by remote control desktop via Skype for business, DameWare Remote control
Determine the best solution based on the issue and details provided by users
Troubleshooting slow running PC by rebooting, checking hard drive space, deleting unnecessary files, temp files and emptying recycle bins, scanning for viruses/malware
Printer Installing, down load printer driver and set as a default

TECHNICAL SKILLS:

Ticketing Systems Remedy System

Active Directory

Desktop App. Soft. Microsoft Suite 2010 and 2016