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Lunar Line / Small Business Administration Resume

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SUMMARY:

  • Technical History/Operating Systems/Software Experience
  • Microsoft System Center Configuration Manager, WSUS Administrator, Microsoft Outlook, Microsoft Remote Desktop Services, FrontPage, Bulk Email, Dos 5.1. Mobile Device Administrator - Black Berry OS, Windows, Mobile OS, IOS Adobe Creative Suite, Novell, GroupWise 8, Life Video Conference System, VOIP PBX System Administrator, Sales Force
  • Windows Server, Active Directory, VMWare Administrator, Microsoft Windows Deployment Services, BlackBerry Enterprise Server Administrator, Windows XP, Windows Vista, Windows 7, Windows 8, Mac OS X Snow Leopard, Mac OSX Lion - Maverick-Yosemite, Microsoft Office, Microsoft Word
  • Windows System Administrator, Mac OSX System Administrator, Active Directory, Linux, Xen Center, SQL Server, Cisco Administrator, Microsoft Remote Desktop Services, Microsoft Office 365 Administrator, Microsoft Office 365, VPN, Lync, ADP Replicon Timesheet Server

TECHNICAL SKILLS:

Networks: IPX, TCP/IP, Ethernet

Hardware: Windows Computers and Desktops, Mac OSX Computers and Desktops, Microsoft Windows Servers, Cisco Switches / Firewalls, Seagate Hard drive, Soundcards, TCP IP Configurations, installation. HP & XEROX Printers

Telecom: Polycom, Blackberry Phones, IPhones Mobile Phone, Android OS Mobile Phones, Palm, Avaya, Outlook Call Pilot Voice Mail System, PBX Phone Server System

PROFESSIONAL EXPERIENCE:

Lunar Line / Small Business Administration

Confidential

  • System Center Configuration Manager
  • Windows Server Microsoft Security Patching
  • Configured Windows 10 Gold Image for 8K Clients within SBA Environment
  • Power shell & VB Scripting for Software Deployment
  • Lead Technician to Deploying Microsoft Security Patches in SCCM for 6K Desktop Clients
  • Software Packaging via SCCM Deployments and Reporting
  • Provide Windows 10 documentation for PXE & Image Deployment Servers
  • Troubleshooting PXE Servers & Services for SBA environment
  • Testing & customization of Software with SBA Agency for Deployment to Windows 10
  • Lead Maintaining Microsoft Office Updates for Software for Windows 10
  • Windows Administrator for Active Directory
  • Administrator of SCCM Database for Software and Windows 10 Images
  • Troubleshooting Vulnerabilities in SBA Environment and Implementing Remediation Processes

Confidential

Contractor

  • Lead Migration Specialist for OCTO to Migrate over 20K End Users within the Various DC Government Agencies
  • Troubleshooting Cloud Based Issues during migration for end users such as profile issues & outlook client re-configurations
  • Office 365 Global Admin configuration to migrate users from on-preme to office 365 cloud
  • Remedy / Salesforce Documentation Troubleshooting Ticketing systems
  • Team Lead for Migration Daily Reports
  • Lead Active Directory Administrator for End Users Profile Creation & Password resets
  • Team Lead on Off-Site Office 365 Migration

Confidential

Help Desk Manager / Technical Support Lead

  • Manage 4-person tech team and maintain help desk schedule
  • Provide training to all technicians on technical procedures, policies & best practices
  • Coordinate daily meetings with team members to discuss trouble tickets, ticket status, and provided escalation of tickets within 24hrs.
  • Project lead on Microsoft Server Updates Using WSUS interface
  • Team Lead on Implementing Microsoft SCCM for OS Deployment
  • Team Lead to configure 3rd party Application Software Ninite Pro that updates 350 machines each month with saves the organization hrs. in man power to maintain users work machines.
  • Technical Lead Support for Printers, Desktops, Laptops and System Security of 350 Staff Users and 150 Seasonal Intern Users.
  • Team Lead in Updating Mac OSX hardware for over 50 users providing documentation on networking and best practices for the organization
  • Parity System Security Administrator for 350 plus User Base, which provides security for malware other users compromises.
  • Project Lead Technician on Windows OS Deployment for 350 User Base including Windows 8 & 8.1
  • Project Lead Microsoft Remote Desktop Service, Implementation For 350 User Base
  • Lead Office 365 Administrator providing cloud email and cloud storage for the entire organization.

Confidential

IT Specialist / Helpdesk/Temp

  • IT Help Desk Support for 400 User base
  • PC Hardware & Software Installation
  • Troubleshooting, backup, and archiving
  • Supported corporate applications; internal corporate servers, user desktops, etc
  • Responded to escalated help desk issues
  • Configured and imaged computer equipment
  • Setup PC's and laptops for new hires and temps

Confidential

IT Desktop Support /Temp

  • IT Tech & Networking consultant PC & MAC
  • Citrix OS Administrator & Citrix OS Troubleshooting
  • Involved with administering and maintaining infrastructure, including network connectivity, Internet access, email, etc.
  • Supported corporate applications; internal corporate servers, user desktops, etc.
  • Installed and improved computer software and network equipment.
  • Responded to escalated help desk issues
  • Basic troubleshooting, backup, and archiving

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