Desktop Support Resume

SUMMARY:

Goal - oriented information technology specialist with genuine experience supporting a broad range of computer systems. Outstanding communication and interpersonal skills. A deep felt desire to serve the customer, work out problems, and provide a thorough IT support solution. A hard working self-starter and a committed and engaged team member. Capable of multitasking with numerous responsibilities while meeting required deadlines. Thrives in a technologically challenging environment.

TECHNICAL SKILLS:

Windows 7/8.1/10, Windows Server 2008/2012/2016
Microsoft Office 2013/2016, Outlook 2013/2016, and Office 365
System Security, Backup and Recovery
Systems Installation, Configuration & Upgrading
Mobile device Setup, Security, and Troubleshooting
Network Printing and Faxing
Technical Support, Active Directory, System Monitoring
Macintosh OS X
Redhat, CentOS, and Ubuntu

EXPERIENCE:

Desktop Support

Confidential

Responsibilities:

Resolve incoming incidents and change request in a timely manner.
Imaged, preserved, and stored hard disks of IT assets.
Deployed computers for new hires and retrieved equipment for leaving employees.
Maintained a log for issuing and retrieving IT assets.
Updated database for IT assets.
Support local and remote locations with hardware and software issues.
Communicated and reported changes and updates within the local IT environment.
Worked in a team to provide excellent service to customer.
Able to effectively communicate with customer to find out issues and problems they are facing.
Trained personnel on how to use technical equipment and software.
Analyze and remove malware threats from computers.
Ensure software is patched and hardware is up to date.
Administered users accounts in Active Directory

Desktop Support

Confidential

Responsibilities:

Resolve incoming break fix tickets and critical tickets in a timely manner.
Assist with the scheduling, planning, and deployment of assets reaching end of warranty cycle.
Imaged and securely wiped and destroyed hard disks of PC’s.
Maintained a log of decommissioned computers.
Installation, maintenance, and troubleshooting of hardware and software; Outlook, MS Office, VPN, BitLocker Encryption, Citrix Client, network printers.
Support local and remote locations with hardware and software issues.
Provided installation and troubleshooting of Apple iPads, iPhones, and Android cell phones.
Communicated and reported changes and updates of the local IT environment.
Worked in a team to provide excellent service to customer.
Able to effectively communicate with customer to find out issues and problems they are facing.
Trained personnel on how to use technical equipment and software.
Analyze and remove malware threats from computers.
Ensure software is patched and hardware is up to date.
Administered users accounts in Active Directory
Trained new coworkers.

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