Helpdesk Resume Washington, DC - Hire IT People

PROFESSIONAL SUMMARY:

Enthusiastic Helpdesk professional offering a comprehensive skill set which blends Helpdesk, Desktop support and a complex technical knowledge of Windows 10, 8, 7 and the MAC operating systems.
Well - versed in delivering exceptional customer service skills, while maintaining the highest level of confidentiality.
Quick learner not intimidated by new challenges, responsibilities, and situations; excels in daily task prioritization and time management.
Experience utilizing Remedy, PeopleSoft, and Microsoft Office 365 to create, update or resolve ticket request.
Employs a high-level of professionalism in day-to-day work; enjoys tackling challenges on an individual basis but also thrives in hectic, teamwork environments.
Skilled at building a rapport with diverse individuals, while handling complex technical issues.
Vast knowledge of web applications, software and hardware

COMPETENCIES:

EXPERIENCE:

Confidential, Washington, DC

Helpdesk

Responsibilities:

Assist clients in resolving issues concerning the use of networks, computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.
Assist with maintaining user accounts and password protocol via active directory.
Perform system updates, data backups and recovery solutions.
Install, configure and support organization’s local area network (LAN) and intranet system.
Resolved computer problems for clients in person, via phone or electronically utilizing remote desktop/assistance.
Monitored computer systems performance to ensure proper operation.
Conferred with users, or conducted computer diagnostics to investigate and resolve problems
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Escalates ticket request to the appropriate party when needed
Created service orders to replace defective parts or request technicians assistance
Consistently exceeded expectations to customer satisfaction and call volume
Document all issues and generate reports detailing common problems and error trends

Confidential, Washington, DC

Community Support

Responsibilities:

Worked closely with consumers to develop comprehensive budget plans that met the consumer’s needs
Scheduled medical, dental and all pertinent appointments beneficial to consumers mental and physical health
Tracked consumer’s benefits, making sure they were current and up to date (such as Medicaid, Medicare, SSI, SSDI) etc.
Accompanied consumers to court, hospital visits, dental appointments, social security etc.
Accurately and comprehensively documented all services provided within specified time limits
Advocated for and assisted individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug treatment, housing referrals, home based services,, medical and food services).
Facilitated classes for resume building skills, art therapy and anger management
Encouraged clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
Assessed patients for risk of suicide ideations.
Counseled or aided family members to assist them in understanding, dealing with, or supporting the consumer mental health needs