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Data Entry Specialist Resume

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New Castle, DE

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TECHNICAL SKILLS:

Environment: Windows 10, PuTTY, Cisco VPN, Adobe, Team Viewer, Zoom, Skype, corporate environment and remote location, computer with fast internet and upload/download speed, hardwired Ethernet Internet connection

Software: Microsoft Office Suite: Word, Excel, PowerPoint, Outlook; Google Suite: Gmail, Calendar, Chrome, Drive, Plus, Google Hangouts/Voice, Google Translator, Active Directory (AD), Adobe Acrobat DC, Adobe Acrobat Reader DC

Proprietary Software: Parascript, SAP, Asana, AWS (Amazon WorkSpace), Salesforce, Avaya

Methodologies: Tier - 1 Help Desk Support

WORK EXPERIENCE:

Confidential, NEW CASTLE, DE

Data Entry Specialist

Responsibilities:

  • Process large amounts of contextual information from images and document-based data using Parascript
  • Verify the accuracy and validity of image and document-based data entered; correct any errors
  • Implement and adhere to quality control procedures

Confidential, TAMPA, FL

Tier-1 Help Desk Support

Responsibilities:

  • Proxied into customer accounts to provide basic support such as password resets, account information update configurations, break/fix instructions, ticket/case routing and escalation to Level 2
  • Conferred with customers by telephone to provide information about products or services, took or entered orders, canceled accounts, or obtained and documented details of complaints
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check ed to ensure that appropriate changes were made to resolve customers’ problems
  • Escalated unresolved customer grievances to Level 3 for further investigation
  • Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers
  • Solicit sales of new or additional services or products

Confidential, BROOKLYN, NY

Administrative Assistant

Responsibilities:

  • Planned and integrated new customer prospecting rental campaigns and promoted rental properties through multiple listing services, email and phone contact
  • Prepared documents such as representation contracts, purchase agreements, closing statements, leases, and deeds
  • Collected, reviewed and validated required legal documents such as social security cards, driver's license, and Passports. Entered data into a database using proprietary software.
  • Interviewed clients, caseworkers and housing specialists to determine what kinds of rental properties they were seeking and generated lists meeting those requirements from available properties
  • Answered phone calls and text messages and directed calls to appropriate parties or took messages
  • Utilized Avast VPN for the security of data transmission

Confidential, SUNNYVALE, CA

Help-Desk Support

Responsibilities:

  • Conferred with customers by telephone to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints
  • Proxied into customer accounts to provide basic support such as password resets, account information update configurations, break/fix instructions, ticket/case routing and escalation to Level 2.
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Escalated unresolved customer grievances to Level 3 for further investigation
  • Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers
  • Solicited sales of new or additional services or products

Confidential, Cherry Hill, NJ

Help-Desk Support

Responsibilities:

  • Performed descriptive and multivariate statistical analyses of data images, using computer software
  • Verified the accuracy and validity of data images entered in databases; corrected any errors
  • Implemented research quality control procedures

Confidential, Philadelphia, Pennsylvania

Help-Desk Support

Responsibilities:

  • Evaluated the statistical methods and procedures used to obtain data collection/analysis to ensure validity, applicability, efficiency, and accuracy
  • Processed large amounts of data for statistical modeling and graphic analysis using SAP
  • Requested permission/access to Active Directory for authorized users
  • Prepared invoices, reports, memos, letters, financial statements and other documents using Microsoft Office Suite
  • Prepared responses to correspondence containing routine inquiries and performing basic bookkeeping work
  • Answered phone calls and direct calls to appropriate parties or take messages
  • Utilized Cisco VPN for the security of data transmission

Confidential, Philadelphia, Pennsylvania

Help Desk Support

Responsibilities:

  • Oversee the daily performance of computer systems
  • Answered student inquiries regarding computer software or hardware operation to resolve problems such as break/fix instructions and basic computer support
  • Escalated unresolved issues to Tier 2 and Tier 3 for further instructions
  • Conferred with staff and management to establish requirements for new systems or modifications

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