SUMMARY:

I am pursuing a position with a financially stable company, so I can experience career growth and success in the information technology field. I have over 15 years of experience in the Information Technology field as an IT professional, I have worked with small, medium and large sized corporations.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant / Helpdesk - Application Support Analyst

Responsibilities:

• Assisted bank branch employees with support of home grown Genesis Teller application and hardware in branch offices
• Utilized Service now ticketing system
• Used Oracle Self Identity Application for user account management
• Utilized SCCM 2012 to install software branch computers and software for hardware
• Also support for TCR, TCD and network equipment in branch
• Management of support teller and branch ticket queue
• Project support for network 4.0 project and PC refresh project
• Administrated branch hotline for techs and bank employees assisting in PC refresh project
• Use SharePoint 2013 to record statistics for PC refresh project.
• Imaging new computers for distribution in branches and support labs.
• Providing support for over 2500 branches with Teller applications.
• Continued support for Branch Technical Support queue .
• Used Service Now for ticketing solution

Environment: Active Directory, Microsoft SCCM, Dell PCs, Seibel Genesis, Teller, Windows 7, Lotus Notes 8.5, Internet Explorer 11, TCR (GloryRbu-11 and RGB-100 ), TCD, Burroughs Scanners, Epson Validators, Service Now, Skype for Business, Burroughs scanner, Sharpoint 2013, Access Web Datasheets

Confidential

Consultant / Desktop Deployment Technician

Responsibilities:

• Imaged IBM Thinkpad M71, M83 Desktop computers
• Utilized Microsft SCCM and Active Directory to add, delete and image computers
• Provided Desk side Deployment and installation of new computer Windows 7 installed on machine
• Installed new memory old computer so they can be deployed with Windows 7 image
• Installed Right fax, ERX Home, Adobe Acrobat Pro, and other Microsoft products
• Recorded old laptops in Excel spreadsheet and prepared for disposal

Environment: Active Directory, Microsoft SCCM, IBM Thinkpad M71, M83 Desktops, HP Elitebook 6930p (Disposal), Elitebook 2530p, Ricoh, HP printers Adobe Acrobat Pro, Rightfax, MS Office 2007, Windows 7, ERX Home

Confidential

Consultant / Oracle POS Deployment Analyst

Responsibilities:

• A technician on POS Rollout team for Oracle POS conversion from Epicor operating system.
• Worked with onsite technician to instruct on step by basis to ensure all instals are completed.
• Extracting information from old server and transferred to the new server.
• Downloaded new Oracle operating system to registers on new hard drives that were installed by technician.
• Ensured connectivity to new server and registers
• Followed checklist for equipment installs of fingerprint scanner, hard drives, barcode scanners, and IPOD, IPAD Devices.
• Remoting into Cisco 2960 switch and routers, using Cisco commands.
• Troubleshooting defective equipment and registers.
• Working with VMware installed on server at store (each server has 2 VM’s) Placing tickets in HEAT ticketing system for issues

Environment: Windows 2003, 2008, and 2012 R2, Oracle POS, IBM Endpoint Management Console, VMware, ISP server, Cisco 2960 routers, Cisco 2960 (24 and 48 Port Switch), IBM 782 and 783 registers, Motorola scanners, Dell 2330 printer, iPod and iPad devices, Heat

Confidential

Permanent / POS Helpdesk Analyst

Responsibilities:

• Provided Technical Support to store employees at 4500 GNC Stores Worldwide
• Password administration for managers and employees at stores
• Troubleshooting IPSEC, ADSL, DSL lines and Wireless products for store connectivity
• Testing of register equipment with stores employees (scanners, Brother Printers, IBM registers, APC battery backups, and VeriFone credit card machines)
• Working with third party vendors to get store's connectivity restored (EarthLink)
• Placed calls with IBM/Toshiba and Essential to get servicing for registers
• Used SAP Business Objects to access store pricing information
• Password Administration for store employees, senior store managers, regional and district directors.

Environment: 4500 retail stores, IBM 742, 743 POS ready registers, SAP Business Objects, Windows XP, Adobe Reader, VeriFone MX 830 and 915 debit terminals, Brother printer 2300 and 5450 series, Orbit NCR, and Motorola scanners, APC 750 battery UPSIT Freelance positions 5/14 to Present (All assignments are 1 day)

Confidential

Consultant / Networking Operations Messaging specialist

Responsibilities:

• Unload and load mail trucks
• Process Standard, First Class and Priority Mail.
• Use Motorola scanners to assigned placards to mail equipment for transport.
• Monitoring of case searches needed to be accepted through Confidential Enterprise Vault.
• Identify case work in Atlas software to prepare searches for remediation and acceptance.
• Collect information from network present legal department.
• Archive email, Instant messages (MS Lync and Sametime) that are gathered for cases.
• Setup new searches to collect information from MS Lync, Lotus Notes, Sametime, and Outlook
• Windows 2008 Server usage and space monitoring.
• VMware usage to perform searches on network Lotus Notes and Exchange Servers.
• Used Buffalo NAS to save searches and temporary storage.
• Server administration for space allocation to run and save searches.

Environment: Confidential Enterprise Vault, Windows 2008 Server, VMware, MS Lync, Sametime, Lotus Notes Domino and Exchange Servers, Outlook, Buffalo NAS, Atlas

Confidential

Consultant / Technical Support Specialist

Responsibilities:

• Responsible for Phone and Desktop Support, imaging desktops and Laptops with Windows 7 image (Dell OptiPlex 790 and E4300)
• Citrix Zen Desktop support and administration
• Handheld device support utilization Zen Desktop Manager (iPhone, iPad and Blackberry's)
• Windows 7 and Office 2010 administration and support
• Adobe Acrobat support, Symantec Endpoint. Humming Bird DM (Document retention and archiving)
• Conducted survey's for Windows 7 upgrade for users moving Windows XP

Environment: Citrix Zen Desktop, Windows 7, Office 2010, Adobe Acrobat, Symantec Endpoint, Humming Bird DM, iPhone, iPad, Blackberry

Confidential

Consultant / Technical Support Specialist

Responsibilities:

• Deployment (Windows XP and 7 32 bit and 64 bit)
• Dell laptops E6400, E6420 - provisioned for new users and existing users
• Dell Desktops OptiPlex 780 - provisioned for new users and existing users
• Desktop Support
• Installation of new computers (laptops and desktops)
• Software installation
• Hardware and software troubleshooting
• Ricoh Printer maintenance and support
• Software Installation
• Oracle Application Server Forms Services, Adobe Reader X, LANDesk
• Solid Works 2009, Lotus Notes 8.5, P - Cad Viewer 2006, Citrix Xen App
• Visual Source Safe, MS Office 2007, Lotus Notes 8.5, Cute Writer PDF LAN Desk
• Open and resolve tickets (Service Desk), installed software

Environment: Oracle Application Server Forms Services, Adobe Reader X, LANDesk Solid Works 2009, Lotus Notes 8.5, P - Cad Viewer 2006, Citrix Xen App, Visual Source Safe, MS Office 2007, Lotus Notes 8.5, Cute Writer PDF, LAN Desk, Ricoh printers, Dell OptiPlex 780, Dell E6400, E6420

Confidential

Consultant / Security Administrator

Responsibilities:

• Active Directory audits of groups and user accounts
• Creation of user accounts and groups in Active directory
• Project Management
• Project Management for onboarding applications to Confidential Network
• Assisted with onboarding Mainframe, Windows, and Security Framework applications and mainframe and Oracle databases
• Created provisioning documents for applications
• Training access provisioners to administrate access for new and existing applications using WebEx software
• Smart form creation for applications coming onto Confidential environment
• Conducted and hosted conference calls for fact gathering process initial onboarding of applications
• Converted paper forms to electronic smart forms.
• Training program
• Completed Global Anti-money Laundering Training SharePoint
• SharePoint Administration (uploading documents and archiving documents pertaining to specific applications)

Environment: Active Directory, WebEx, SharePoint 2010, Mainframe, Windows, and Security Framework applications and mainframe and Oracle databases

Confidential

Consultant / Helpdesk

Responsibilities:

• Assisted users with network printer installation
• Administrated network login accounts with Active Directory and Net IQ software (Windows 2008 Server). Windows Server Maintenance 2003 and 2008 for propriety software
• Provided support for propriety software packages
• Utilized Footprints ticketing system to enter tickets for user and escalated to proper groups
• Administration of UPS Campus Ship accounts for users
• Used remote software (Dame ware) to assist users in resolving technical problems
• Computer hardware troubleshooting (network and local) for users
• Citrix Administration
• Citrix Xen App 4.5 Administration with Citrix Management console
• Provided support for users with MS Office 2010 in CITRIX
• Hardware installation (Desktop Support)
• Cisco 7902 VOIP Phones

Environment: Windows Server 2003 and 2008, Active Directory, Citrix Xen App 4.5, MS Office 2010, Footprints, UPS Campus Ship, Dame ware

Confidential

Consultant / End User Technical Analyst

Responsibilities:

• Imaging HP computers, laptops, Thin Clients, Chip PCs using Norton Ghost software
• Installing Confidential propriety software on all hardware platforms
• Shipped finished product to clients using Confidential Ship manager software
• Assisting clients with post technical once hardware is delivered
• Complete Servicing clients with open helpdesk tickets to close them with a solution for client
• Utilized HP Open View Service Center version 6.3 software to manage hardware assets and helpdesk tickets

Environment: Symantec Endpoint, HP Open View, Norton Ghost imaging software, Confidential Ship manager, HP desktops, laptops, Thin Clients, Chip PC's

Confidential

Consultant / Junior system administrator / Installation Technician

Responsibilities:

• Utilized Norton Ghost and Shadow protect software to image existing Dell GX260 and HP computers
• Computer hardware and software asset audit
• Provided Desktop support for users
• Setup computers and VOIP Phones for new users

Environment: Norton Ghost, Shadow protect, Dell GX260, HP computers

Confidential

Consultant / System Administrator / Helpdesk Coordinator

Responsibilities:

• Daily computer tape backups using Symantec Backup Exec 12.0 and Veritas Backup 9.0
• Made sure backups completed and if not finding why and resolve issues and complete backup process
• Maintained records for Server daily backups
• Active Directory - add users, computers, and folders access on the network
• Audited active directory to eliminate old users and computers from network
• Assisted in Disaster recovery plan creation and implementation
• Created invoices into Ariba Supplier Network website for invoice creation
• Took phone calls from users with computer issues and assisting them with solutions
• Provided remote connection support through Remote Desktop, or VNC connection software
• Assisting users that needed to be upgraded from MS Office 2003 to 2007 and QIC PC II to J2 software and Service Pack 3
• Asset Networking Software - compare software packages and tested them out to see which ones would work and be cost effective
• Asset Network Cleanup - Use new networking software and identified computers which software that needed to be removed from those machines
• Windows Server 2003 maintenance and support
• Server monitoring for Citrix, ISA, Exchange, and file servers Trained users and how store information on personal folders on public server
• Processed EDI transactions with Tribute software (SCO Unix based software
• Desktop Support
• Installation of hardware and software upgrades and troubleshooting issues

Environment: Symantec Backup Exec 12.0, Veritas Backup 9.0,Active Directory, Windows Server 2003, Citrix Server, Exchange Server, ISA Server, MS Office 2003, 2007, Tribute (Unix based EDI software), Ariba Supplier (Web based network software)

Confidential

Consultant / Technical Support Technician

Responsibilities:

• Server Administration
• Built test servers using Windows 2003 server and installed Confidential software
• Windows 2000/ 2003 Server troubleshooting of test and production servers
• Software Implementation
• Participated onsite installation and workstation setup of Pre Admit Tracking software at Olean General Hospital
• Utilized remote access software and methods (Remote Desktop, PC Anywhere10.5)
• VPN software used Checkpoint, LANDesk, Microsoft, and Cisco
• Upgraded and patched server application software
• Database Administration
• Access and SQL database administration (Access 97 to Access 2003 and SQL 2005 management)
• Attached, detached, and backed up client databases for troubleshooting
• Microsoft SQL 2005 Management Studio to troubleshoot and repair client databases
• Responsible for SQL Server 2000 and 2005 troubleshooting and administration
• Helpdesk Administration
• Assisted hospital clients with support all propriety Confidential Products
• Utilized remote access software and methods (Remote Desktop, PC Anywhere10.5)
• VPN software used Checkpoint, LanDesk, Microsoft, and Cisco
• Tracked all software and hardware issues reported with HEAT call tracking software
• Connected to clients using Citrix Metaframe Access Client

Environment: Windows server 2000 and 2003, MS SQL 2000 and 2005 SQL 2005 Management Studio, Checkpoint, LANDesk, Microsoft VPN, Cisco VPN, Citrix Metaframe, Remote Desktop, PC Anywhere 10.5, Access 97, 2000, 2003