Help Desk Technician Resume Ashburn, VA - Hire IT People

PROFESSIONAL SUMMARY:

Provided security for 1,500+ personnel, weapons, communications equipment, vehicles, volatile munitions, and the tactical operations center with zero incidents or loss of equipment during continuous operations. Possess a comprehensive background in threat assessment, security procedures, and personnel development derived from conducting domestic operations. Managed assets, property, and equipment worth over $500K. Conducting Tier 2 and 3 network troubleshooting in support of military assets around the world.

EXPERTISE AREA:

Personnel Security
Conflict Resolution
Microsoft OS proficient
Security Procedures
Equipment Management
Experience with ServiceNow

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn, VA

Help Desk Technician

Responsibilities:

Receive incoming requests from service members via telephone, e - mail, and other support channels via CA and ServiceNow ticketing systems
Install and configure computers, monitors, network infrastructure and peripheral printers, scanners, and cameras
Provide external user support with ID card printers and laminators, workstations, wireless access points, and cameras within the Department of Defense
Updating/closing over 50 tickets daily

Confidential

Infantryman

Responsibilities:

Assisted with the, morale, readiness,, and personal welfare of a 9-person team while overseeing the maintenance and accountability of military assets valued in excess of $500K
Observed and monitored movements around operational area, conducted foot and vehicle patrols of designated areas, and utilized multiple surveillance systems while maintaining high level security during domestic operations
Maintained 100% accountability for vehicles, communications, and equipment worth $$250,000
Trained to respond to emergency situational awareness in desert, mountain, and urban environments

Confidential, Clifton, VA

Golf Course Maintainer

Responsibilities:

Maintained and serviced 5 vehicles providing scheduled and unscheduled maintenance, oil changes, tire pressure checks, and overall cleanliness of all vehicles
Performed general landscaping and upkeep of the golf course to include raking, mowing, trimming, planting, digging, and mulching
Organized and assisted management with golf tournament preparation

Confidential, Clifton, VA

Volunteer Worker | Assistant

Responsibilities:

Served over 5,000 meals to individuals and families on Sundays providing a place for homeless personnel to gather, interact, and eat
Packaged 3,500+ ready to go meals that homeless personnel could take with them for future consumption and filled 1,500+ care packages for families

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Help Desk Technician Resume

Ashburn, VA

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