PC LAN Technician Resume Tempe, AZ - Hire IT People

SUMMARY:

To further educate myself in the field of Information & Technology and to become a valuable asset for any future employer. Aspire to one day become a business owner.

SKILLS:

Desktop / telecom / mobility skills and troubleshooting experience.
Windows and Mac troubleshooting experience
Systems deployment and system management knowledge. Microsoft SCCM preferred
Working knowledge of Active Directory, Group Policy, Domain Services such as print, DHCP, DNS, and network connectivity as well as VDI, Virtualization, VOIP and various ticketing systems.
Good verbal / written communication skills and strong interpersonal skills to interact productively with computer systems and end users as well as co - workers.

EXPERIENCE:

PC LAN Technician

Confidential, Tempe, AZ

Responsibilities:

Duties included daily monitoring and maintenance of production floor laser printers, Canon and Kyocera.
Responsible for Software and hardware troubleshooting, setting up new users, imaging desktop, laptop and tablets.
Extensive Active directory And SCCM use, setting up, managing and configuring VOIP phones (Avaya) as well as PDA handhelds.
Service Now ticketing System, McAfee EPO, Outlook, Windows 7 and 10, RSA token management as well.

Refresh Technician / Desktop Support

Confidential, Phoenix, AZ

Responsibilities:

Responsibilities include refreshing over 4000 ADOT users, in Phoenix as well as statewide locations.
Transferring users dataSettings and software to new Windows 7/10 Confidential desktops, laptops and tablets.
Users Outlook experience was also transferred; Outlook 2010 /2013.
The refresh also consisted of setting up users with dual monitors.
Desktop support was also a part of the
Job; assisting users with software, hardware and printer issues.

Desktop Support Technician

Confidential, Phoenix, AZ

Responsibilities:

Install, diagnose, repair, maintain and upgrade of all PC hardware/software and equipment to ensure optimal work performance.
Responsible for imaging laptops, desktops as well as tablets.
Provide desktop support for end - users.
Troubleshoot issues in person, by telephone, remotely or via email in a timely and accurate fashion as well as reset user password, transfer data and add computers back to the domain utilizing Active Directory.
Experience in troubleshooting and resolving MS Outlook issues.
Pushed software to users via SCCM. Experience as well in ITSM ticketing system.
Troubleshooting and configuring Avaya VoIP.

Desktop Support Technician

Confidential, Goodyear, AZ

Responsibilities:

Install, diagnose, repair, maintain and upgrade of all PC hardware/software and equipment to ensure optimal work performance.
Responsible for imaging laptops and desktops.
Provide desktop support for end-users.
Troubleshoot issues in person, by telephone, remotely or via email n a timely and accurate fashion as well as reset user password, transfer data and add computers back to the domain utilizing Active Directory.
Was single POC in enterprise desktop computing environment? Troubleshooting and configuring Avaya VoIP.

Technical Support Analyst

Confidential, Tempe, AZ

Responsibilities:

Imaging Confidential systems for a large call center.
Duties also included wiping systems, packing and shipping old leased systems.
LANDesk, Lotus Notes where among some of the applications imaged.
Microsoft Deployment Toolkit.
Utilized Active Directory to move objects to correct containers in order to allow application to pre set Global Security Policies.

PC Technician

Confidential, Phoenix, AZ

Responsibilities:

Building Pc’s and servers from start to finish.
Standing 10 hours a day building computers.
Installing hardware and updating new builds.

PC Technician

Confidential, Phoenix, AZ

Responsibilities:

Troubleshoot and repair desktop and laptop computers, Windows as well as Mac.
Some soldering work, minimal networking experience as well as educating end users on personal computer maintenance; hardware and software.
More of an internship position.

Customer Associate

Confidential, Phoenix, AZ

Responsibilities:

My role as a Customer Associate was to assist customers in troubleshooting their technical issues with their streaming online video service, VUDU.
Assisted in setting up DMZ’s, running Confidential ’S as well as setting up static IP addresses via email and telephone.

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Pc Lan Technician Resume

Tempe, AZ

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