SUMMARY:

• To obtain a full time position with a firm as an IT Security Specialist (InfoSec) where there is opportunity for advancement.
• Microsoft Windows Server 2008 and 2012r2
• Microsoft Applications (Microsoft SharePoint, Word, Excel, PowerPoint, Outlook, and Lync’s)
• Proficient with Windows XP, 7, and MAC OS X
• Installation and Configuration of desktop hardware and software to include Window, Mac and Linux OS
• Proficient in using RT, Peregrine Service Center, Service Manager 7, Remedy and Spiceworks (Ticketing Systems)
• Managing user accounts using Microsoft Active Directory and Exchange 2003/2008/2012
• Competent with using Remote Desktop Connection
• Proficient with performing Retina vulnerability scans and remediating system vulnerabilities
• Microsoft System Center Configuration Manager (SCCM)
• Advanced with troubleshooting issues via IBM Tivoli and Remote Desktop Connection
• Managing Microsoft Windows Server Update Services (WSUS)
• Proficient with Internet Explorer and Mozilla Firefox, and Google Chrome browser configuration (including PKI)
• Troubleshooting system issues using both command line interface, as well as OS - specific administrative tools for Windows, Mac and Linux systems and servers
• Excellent in organizational, problem solving, and time management
• Capabilities of working independently well
• Great team-player and fast learner

EXPERIENCE:

Confidential - Washington D.C

System System Administrator

• Configuring systems for and performing security vulnerability daily scans via ACAS Network Security Center
• Remediating vulnerabilities identified by scanner to ensure clean scans are produced
• Performing security vulnerability scans via ACAS Network Security Center daily
• Sending out weekly Retina scan reports to management and network team
• Installing multiple specialized Naval Research Laboratory software
• Ensuring that all devices are current with security patches and applying updates as needed
• Section point of contact for IAVA/IAVB requirements, ensuring systems are up-to-date and reporting compliance numbers
• Administering computer patching system via IRIS to ensure all devices are current with security patches
• Rebuilding Mac systems by re-partioning drives and installing required software
• Configuring Symantec Anti-Virus software on laptops and desktops
• Applying and configuring laptops and desktops to reflect DISA Security Technical Implementation Guide (STIG) qualifications utilizing various vendor and DISA provided administrative tools on both Windows and Mac platforms.
• Configuring local security policies via Microsoft Management Console for systems on the domain
• Troubleshooting user problems either in person or remotely. Utilize system utilities, direct command line interface to perform testing, and investigating the source of errors or misconfigurations. Remediate the issue to ensure system is functional for user.
• Setting up Retina accounts to have Information Assurance retina scans performed
• Installing software updates and software patches on laptops and desktops
• Administering Windows systems via WSUS to ensure patch management compliance and reporting requirements
• Configuring systems for PKI authentication (CAC) to include PC and Mac systems, browsers and mail clients
• Performing updates on Firefox browsers and Thunderbird email client on machines
• Configuring CAC-enabled PC and Mac systems, browsers and mail clients
• Troubleshooting printers connected via Windows and Apple Mac’s
• Installing encryption software on laptops as a security measure
• Running SAN hard drive test runs for Linux\Unix Server Administrators
• Performing various tasks in support of Linux\Unix Senior Server Administrators utilizing command line interface and/or administrative tools. This includes disk configurations, wiping systems in preparation for disposal, and other preparatory tasks.
• Creating and configuring VMware Player platforms for Windows 7 and 8 sessions
• Deploying new CAC-readers and troubleshooting the refurbished ones
• Building and taking down server racks for arrival of new storage servers with Server Administrators
• Re-imaging laptop and desktops via Microsoft Windows 7 and 8 Operating Systems
• Updating Symantec Endpoint Protection antivirus policies on Mac and Windows systems to support the security posture of the network

Confidential - Washington D.C

Desktop Support Technician

• Troubleshooting multiple networking issues in SCIF and non-confidential areas
• Supported over 10,000 customers on the NMCI (Navy Marine Corp Intranet) network
• Assisting Executive VIP’s in all three NAVSEA buildings on the Naval base
• Re-imaging new desktops and laptops via Microsoft System Center Configuration Manager (SCCM)
• Configuring Symantec Anti-Virus software on laptops and desktops
• Replacing over 20 Smart Card readers monthly
• Rolling back registries to retrieve users data after a BSOD
• Troubleshooting whole office network printer outages
• Handling escalated issues that were not resolved via HP Help Desk
• Resolving a minimum of five helpdesk tickets daily
• Installing network and local printers
• Configuring and resolving 802.1x certificate issues
• Ensuring users are able to access the network and success with connectivity
• Submitting print queue and IP address changes to the NOC(Network Operations Center)
• Installing and maintaining wireless Sprint, At&t, Air Cards, and RAS Tokens for offsite working capabilities
• Setting up BlackBerry CAC sleds to allow encrypted emails to be sent via a Blackberry mobile device
• Troubleshooting Xerox and HP network and local printers
• Replacing CD\DVD - ROMs on Dell and HP laptops\desktops
• Installing, troubleshooting and configuring Smart Card readers for DOD employees and contractors
• Performing Information Assurance procedures on laptop and desktops
• Running vulnerability scans on laptops and desktops that were flagged for threats via SEP
• Wiping and cleaning reported systems that experienced spillage(non-classified info on secret classified systems)
• Updating Symantec Endpoint Protection antivirus policies on systems to ensure up-to-date virus definitions
• Installing and setting up encryption software for data security on systems
• Decrypting hard drives to retrieve users data after failures
• Ensuring all systems that are flagged for threats are taken off the NMCI network
• Working with Information Assurance Administrators to ensure all detailed information is provided about flagged systems
• Replacing outdated network printers throughout the military base
• Repairing over 5,000 computers and laptops
• Troubleshooting external hard drive issues so the user can have their files backed up
• Configuring BIOS settings on laptops and desktop
• Replacing and troubleshooting Fiber converters due to non-availability to the network

Confidential - Arlington, VA

Desktop Support Technician

• Setting up new users workstations
• Organizing the server room and IT’s hardware
• Installing Dell network and local printers
• Setting-up telephone accounts for new employees
• Processing documents that needs scanning-in via E-Copy
• Installing scanners, printers, docking stations, laptops, and workstations
• Serving customers with walk-in technical difficulties
• Burning imaging CD’s\DVD’s for laptops and desktops
• Logging all help desk tickets Spiceworks ticketing system
• Locating vendors to service home office clients
• Downloading specialized applications via WinCDEmu 3
• Supporting users remotely using the Team Viewer 7 Connection

Confidential - Arlington, VA

IT Technician

• Re-imaged new desktops via Encore before deployment
• Deployed new desktops from Windows XP to Windows 7 for over 500 users
• Ensured all desktops are all-set before the users utilization(Q&A)
• Maintained inventory of used computers and pulling left-over hard drives for security reasons
• Processed surplus hard drives for efficient tracking purposes via FDIC
• Prepared and unboxed additional hardware before deployment over 20 office floors
• Worked with management to create a more efficient work flow for other technicians

Confidential - Arlington, VA

Advanced Support Analyst

• Trained new technicians to have superb technical skills, learn USMS policies, and to provide excellent customer service to the users
• Installed scanners, printers, docking stations, laptops, and workstations
• Supported users remotely using the Remote Desktop Connection and IBM Tivoli application
• Installed and maintaining wireless Sprint, Verizon Air Cards, and RSA Soft Tokens for offsite working capabilities
• Provided password resets for users using Microsoft Active Directory and other Department of Justice applications
• Troubleshooter Fujitsu, Xerox, and HP scanners and printers
• Installed network and local printers
• Provided system administration support functions i.e., mapping network drives, device connections to domain
• Incident handling of laptops and desktops identified security issues i.e. viruses, ad/spyware, intruder
• Maintained operations of Blackberry server for Blackberry users
• Resolved incoming helpdesk request daily
• Verified and validated Personal Identification Information (social security numbers)
• Remotely supported USMS international users for network connectivity and application issues
• Troubleshooter for Department Of Justice JABS Machines
• Worked with a team of 13 supporting over 6,500 users
• Coordinated hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy
• Reported and troubleshooting issues with AT&T network team
• Provided training on MS Outlook to end-user
• Troubleshooter for email connection and Microsoft Windows passwords via Exchange server 2003
• Installed and configured Lotus Notes applications
• Re-imaged laptops and desktops
• Handled escalated issues that were not resolved via Help Desk
• Worked with management to create improved Help Desk operations for new technicians
• Supported users at Headquarters, Home Offices and Field Staff
• Worked in Microsoft Windows 2008 and 2010 servers to configure user accounts and mailboxes
• Serviced customers with walk-in technical difficulties
• Tested Windows 7 for deployment at USMS
• Coordinated contractors workflow and expectations
• Set up and configured Apple Ipads for executives

Confidential - Washington, DC

Help Desk Technician

• Department of Navy Criminal Justice Information System Help Desk Technician
• Put on Furlough due to delay of new deployment of Department of Navy Criminal Justice Information System software

Confidential - Fairfax, VA

Desktop Engineer

• Provided Tier 2 helpdesk troubleshooting of printers, computers, and devices for 1200 users
• Maintained operations and connectivity for network printers to laptops and computers
• Maintained asset tracking of IT hardware and software
• Logged all help desk tickets in Peregrine ticketing system
• Ensuring customer satisfaction by providing first call resolution to users
• Provided switch configuration for imaging multiple computers simultaneously
• Configuring and re-imaging PDA devices