Service Desk Support Level 1 Resume Newark, Delaware - Hire IT People

SUMMARY:

Microsoft Certified Professional with excellent customer service skills. Seeking full time end - user support opportunities as a Computer Support Specialist.

PROFESSIONAL EXPERIENCE:

Confidential, Newark, Delaware

Service Desk Support Level 1

Provide first level customer support via phone and email to Asplundh, Christiana Care, JMC Steel and DTI with issues such as AD locks outs, password resets, profile creations and virus protection. Outlook set up on computers and mobile devices
Escalating issues to level 2 when appropriate
Logging all incidents in Service Now ticketing system
Trouble shooting hardware and OS issues and when necessary, escalating to DSS for repair/reimaging
Assisting team lead with following up incidents on a daily basis
Training new employees
Research and adding new Knowledge base to share point

Confidential, Wayne, Pennsylvania

Tier One Support Analyst

Answered technical questions regarding software products and their requirements within related industries
Created documentation on policy and procedures
Assist users with desktop support issues in Microsoft environment
Regularly perform hardware and software maintenance
Assist with account lockout and network issues

Confidential, Claymont, Delaware

Computer Room/Vault Associate

Created and distributed reports for time management, labor and productivity, daily whole store sales report, daily markdowns and various store sales related inventory.
Maintained a $33,000 cash safe.
Executed daily operations of all store cash and accounting transactions to occur on time and in accordance with standard operating procedures.
Oversaw the daily performance of computer systems.
Inspected and ensured the proper functioning of equipment used in the store.
Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.
Perform minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
Train associates in the proper use of hardware and software.
Answer users' inquiries regarding computer software and hardware operation to resolve problems.
Talked to customers to resolve account-related problems and to ensure positive public relations.
Established and maintained relationships with individual and business customers, and provided assistance with problems these customers may have encountered.

Confidential, Claymont, Delaware

Phone Center Associate

Assisted customers with my product knowledge of all supplies carried in the store.
Provided excellent customer service by controlling the flow of calls and channeling them to the proper destination.
Managed call list for special order merchandise to contact customers about their orders.

Confidential, Bridgeport, New Jersey

Medical Billing Manager

Managed medical records department.
Assisted other workers with coding of records.
Verified accuracy of billing data and revised any errors.
Compiled, reviewed and maintained data from purchase orders, requisitions and other documents in order to assess supply needs.
Helped workers in resolving problems and completing work.
Communicated with other departments and management to resolve problems and expedite work.
Resolved discrepancies in accounting records.
Developed and maintained computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
Resolved complaints and answered questions of customers regarding services and procedures.

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Service Desk Support Level 1 Resume

Newark, DelawarE

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