Help Desk Technical Support III Resume Washington, DC - Hire IT People

SUMMARY:

To secure a position with a well - established organization utilizing my professionalism and expertis, while building a lasting relationship in the technical workforce.

TECHNICAL SKILLS:

OS: Windows migration
Installing/ Uninstalling software
Active Directory
Network Imaging
Virtual Private Networks
Printer Setup/Support
Understanding of DNS, FTP, SSH, SQL Databases, PKI, RAID 0-10, linux, and ArchLinux
Understanding of SCCM,MDT,WDS, and Virtualization technologies (Hyper-V and VMware).

EXPERIENCE:

Help Desk Technical Support III

Confidential

Ensure a good line of communication and interface professionally and effectively with all levels of federal and contractor staff.
Provide customer support via phone call, emails and remote troubleshooting.
Utilize the Remedy ticketing system to initiate, modify, monitor, escalate and close user requests.
Configure Outlook accounts and perform various troubleshooting of issues within Outlook.
Installed Linux on physical and virtual machines.
Install software applications.
Install and troubleshoot user VPN connections.
Configured laptops so that they would be on the correct domain.
Troubleshoot McAfee drive encryption software issues.
Troubleshoot common SharePoint application issues.
Troubleshoot various printer issues.
Troubleshoot various Exchange server issues
Installed Windows server 2012
Configured Citrix so that users would be able to use there respected printers.
Performed account resets within Active roles.

Desktop Support

Confidential - Washington, DC

Performed hands-on, remote troubleshooting and repair on GFE such as mobile iPhone devices, personal and network printers, laptops and desktop computers.
Utilized the JIRA ticketing system to initiate, modify, monitor, escalate and close user requests.
Utilized Skype business remote desktop software for troubleshooting and resolution.
Reviewed and modified network settings like Internet Properties, TCP/IP, DHCP, DNS, Remote Desktop, VPN utilities, wireless, etc., for Windows 7&10.
Imaged, configured and deployed desktop computers and laptops.
Completed migration of over 4000 computers from Windows 2008 to Windows 10.
Assisted in configuring network drops.
Assisted in changing printer ports to phone ports.
Performed migration of data to a secure network.
Configured laptop bios to network standard.
Performed various troubleshooting of issues within Outlook.
Created user profiles accounts in Active Directory.
Installed printers and scanners.
Installed computer set ups including monitos,laptops,keyboards,mouse,and docking stations.
Removed and replaced Hardrives within Desktops.

IT Intern

Confidential, Washington, D.C

Installed and configured various internal hardware components.
Diagnosed and resolved hardware and software issues.
Demonstrated excellent collaboration skills, organization, critical thinking and time management.

Staffing Coordinator Trainee

Confidential - Washington, DC

Faxed, filed and photocopied documents.
Set up employee desktops.
Assisted in configuring network system.

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Help Desk Technical Support Iii Resume

Washington, DC

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