OBJECTIVE:

Seeking an IT support position to involve my passion, skills and experience in an energetic, positive and challenging environment.

SUMMARY:

• Microsoft Certified Technology Associate with a broad - based technology background. Experienced in. hardware, software, networking, troubleshooting, and repair. Demonstrate strength in fast learning and problem solving with an agile mind to quickly respond to a situation. Thrives under-pressure in fast-paced environment.
• Windows Server 2003 and Windows Server 2008
• Microsoft Word, Excel, PowerPoint, Outlook, Access
• Network Protocols and Communications
• Configure Network Operating System, Subnetting IP Networks and Build a Small Network
• Capable of breaking down a problem using the OSI Model to efficiently troubleshoot.
• Perform and troubleshoot installation of the Windows 7,10 operating system and MS Office products.
• Resolve issues related to application usability and connectivity.
• Experience in working with software applications, computer hardware, and with printers
• Ability to work independently, prioritize and meet deadlines
• Develop test plans and identify any technical problems.
• Strong grasp of security principles and how they apply to all applications.
• Manage user accounts in AD

EMPLOYMENT HISTORY:

Confidential

DESKTOP SUPPORT / TECHNICIAN

Responsibilities:

• Desk side support for networking, desktop support, Windows 7/10, Macintosh 10.X and the ability to re - image a workstation.
• Troubleshooting and resolving technical issues via phone and Bomgar when possible.
• Providing support to monitor, install, and perform maintenance on desktop/laptop computers and printers.
• Providing support to install and provide basic support for approved PC/Mac software.
• Providing support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
• Performing upgrades to all computer platforms.
• Setting up new user account along with proper profile.
• Making /reading security scans and performing vulnerability assessment via Tenable to mitigate security risk.
• Install and Troubleshoot iPhone, iPad and Tables via MobileIron.
• Using ForeScout to implement NAC policy on the network.

Confidential

SPOT ADMIN / TECHNICIAN

Responsibilities:

• Provide telephonic, email and chat system support for SPOT end user community dealing with variety of issues stemming from the use of the SPOT application
• Provide the personnel, management and materials necessary to maintain a system
• Approach responsible for maintaining, sustaining and enhancing the current operational enterprise suite (SPOT, TOPSS and JAMMS)
• Resolve 403, and 503 web issues.

SOFTWARE ENGINEERING SUPPORT ANALYST

Confidential

Responsibilities:

• Evaluate and Integrate Hardware/Software and Windows workstation/server operating systems (OS)
• Document any changes, day - to-day processes, or additions to the system for site upgrades
• Provide a daily report which contains the Window s Operating System along with all the necessary drivers, software, and files that will be needed for a system
• Provide notifications to multiple teams about the missing updates and deployment of hardware drivers and software packages
• Providing clients with tools to get reinstated to cyber complaint
• Checking clients logging in with proper security patches
• Microsoft Word, Excel, PowerPoint, Outlook, Access
• Manage user accounts in AD
• Perform Unlock and reset of password on AD
• Resolve network connectivity issue via remotely with clients and base
• Work with base to make sure network doesn't shutdown
• Interface with the customer and providing additional support within the responsibilities of the team
• Provide innovative ideas to help the end user and customer for an overall better experience

Confidential

IT CONSULTANT / FIELD TECH

Responsibilities:

• Deploy a variety of computer equipment including but not limited to: laptop, cpu, printer (network and local), monitor etc.
• Install new approved software as needed to designated equipment assigned by the daily schedule or the supervisor.
• Transfer client data from original computer to new machine and ensure that all data arrives without error.
• Install and test all drivers. Assist user with reconfiguring video to closely replicate original look.
• Test printer utilizing programs commonly used by the client.
• Troubleshoot connectivity issues and report findings back to appropriate staff.
• Assist in keeping quality control of assets in and out of work areas.
• Verify with the customer that the job was completed satisfactorily.
• Installation may include laptops, peripherals or complete workstation with removal of the replaced equipment.
• Resolve network connectivity issue via remotely
• Installed operating system, software, antiviruses and patches
• Migration of server 2003 to server 2008
• Set up AD environment
• Ensure that the Comodo/SharePoint ticket is completed and resolved to the users satisfaction.

Confidential

INTERN

Responsibilities:

• Resolve network connectivity issue
• Backup image of hard drive and restore Windows
• Software update and patches
• Repair hardware such as Windows pc, MacBook, power supply and Motherboard