Senior Technical Support Advisor Resume

SUMMARY:

Highly motivated professional seeking position to utilize and build on existing skills.

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Support Advisor

Responding to incoming and outgoing customer calls for technical support
Gathering product and customer data to clarify the issue
Reassuring and empathizing with customers concerns
Troubleshoot and resolve technical issues for all iOS products
Utilizing experience, knowledge bases, and other resources to find solutions
Multitasking using several applications to research and log case data
Completing required and on demand training to stay current on the software and products supported
Maintaining composure and professional attitude guiding upset customers
Utilizing remote log in tools on mobile and desktop to assist with resolving issues
Maintaining performance metrics and excellent customer feedback
Taking ownership of customer’s issue to full issue resolution

Confidential

Office Assistant

Providing friendly customer service on the phone and in person as first point of contact
Organizing and maintaining documents and charts
Responding to voice messages and emails
Maintaining lab case tracking system
Enter and update patient information into software system
Handle patient complaints and offer quick conflict resolution to avoid escalation and disruption
Correspondence with insurance companies to verify benefits and ensure prompt reimbursement
Respond to telephone inquiries, providing quality service to patients and providers
Reconciling end month statements
Correspondence with other providers regarding patient treatment
Marketing correspondence - postcards, emails, letters, seasonal campaigns
Social media maintenance of Google reviews, Facebook, Yelp
Updating Word press website
Billing insurance agencies for services performed
Tracking and follow up on past due accounts
Clerical tasks such as copy, fax, filing, sorting mail
Other clinical duties as assigned

Confidential

Dental Assistant

Recalling established patients who are overdue for treatment
Listen attentively and reassure tense and anxious patients to create a positive clinical experience.
Inventory maintenance and supply budget management
Access electronic database and treatment systems to look up patient records and input treatment.
Talent for communicating effectively with customers from diverse backgrounds
Basic troubleshooting for service equipment
Setting appointments, recall and reminders.
Greeting and seating patients and taking health history
Intra-oral and digital radiography
Assisting in chair side and four handed chair side assisting