CIS Helpdesk Staff Resume St Cloud, MN - Hire IT People

SUMMARY:

Outgoing information assurance graduate with professional experience in information systems security. Seeking to leverage my technical and professional expertise for employment in the area of information systems security.

TECHNICAL SKILLS:

Platforms: Windows Server 2016/2012, Virtual Machines, AWS, Azure

Operating Systems: Windows, Linux, iOS, Android

Languages: Java, MySQL, Oracle 12c, Python, R Studio

Tools: Visio, SharePoint, Visual Studio, ProDiscover & FTK Imager, Wireshark

Applications: Microsoft Office Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), Patient Assessment Instrument Software (PAI), e - Passport Enrollment Software

PROFESSIONAL EXPERIENCE:

Confidential - St Cloud, MN

CIS Helpdesk Staff

Troubleshot, resolved and documented user help requests for desktop, laptop, mobile, network and peripheral problems.
Troubleshot and resolved issues for Outlook, Office, VPN, VoIP phones, Account authentication, Office 365, Confluence, LAN/WiFi, etc.
Performed new hardware and installation upgrades
Provided technical assistance and support for incoming queries and issues related to computer system, software, and hardware.
Attends to the concerns of international students made during business hours.
Monitored helpdesk requests and escalations through phone which led to timely resolution of requests.

Confidential

Information Security Specialist

Managed the operations of all host computer systems and peripheral devices for employees.
Facilitated operations and training of Nigeria National Petroleum (Medical Staff) on effective use and performance of Patient Assessment Instrument Software (PAI).
Assisted in all IT Audits, IT Risk assessment and Regulatory Compliance (PCIDSS, ISO etc.)
Implemented I n for m a t io n s e cu ri t y p o l i c y an d p ro c e du r e s, c y be r s e c u ri t y s t ra t eg ie s an d co n t ext s
Analyzed daily information security incidents on IDS/IPS, antivirus and provided reports on analysis of security events.
Produced vulnerability assessment reports based on conclusions of the vulnerability assessment/impact unit.
Analyzed and reported on root cause, preventive action and corrective actions on all IT Security incidents
Troubleshot hardware and application program challenges by creating an efficient way to handle system tasks

Confidential

IT Analyst

Developed new customer relationships adhering with set guidelines of banking policies.
Ensured the provision of IT services to the operational business units within the regional office.
Maintained security settings for workstations to prevent unauthorized access.
Maintain and manage regular contact with customers to ensure customer service satisfaction.
Performed professionally with system users to assure information system strategies are associated with business needs
Analyzed reported technical issues arising from other branches within the region on a weekly basis.

Confidential

Science Class Instructor

Prepared course materials for classes with evaluations which resulted to enhanced academic performance.
Engaged in Agricultural Volunteer Community Development Service in Chan-chaga County.
Prepared and delivered lectures on contemporary agricultural issues and principles for implementation.

Confidential

Junior IT Analyst

Attended to the concerns of our clients with regards to queries made during business hours.
Monitored helpdesk requests and escalations through tickets which lead to timely resolution of requests.
Responsible for the processing of data transfer requests for vendors
Responsible for configuring and granting users access to applications
Create implementation plans for software upgrades and modifications
Create virtual directories, network shares and mount points for FTP and SFTP processes
Create user acceptance plans and test cases to evaluate the performance against expected standards

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Cis Helpdesk Staff Resume

St Cloud, MN

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