Senior Desktop Technician Resume

TECHNICAL SKILLS:

System Analyst, Helpdesk and Desktop support specialist, Asset Management, Troubleshoot hardware and software, XP Professional, Vista, Windows 7 and Windows 8/10. Microsoft Exchange and Microsoft Outlook, Microsoft SharePoint, Lotus Notes, CC mail, MS Office XP - 365, Remotely Possible, SMS 2.0, Active Directory, Oracle Smart Client, Internet Explorer, Firefox, MS TCP/IP, RSA SecurID, Remedy System, Tivoli, Magic, Cisco VPN, PC Anywhere, VNC client, SharePoint 2013, CompuServe, Google Docs, Blackberry support, Remote access and Laptop Specialist, Hard disk encryption/decryption, POS Installations and Troubleshooting, Network Configuration and Management

PROFESSIONAL EXPERIENCE:

Senior Desktop Technician

Confidential

Support Maintain PC software and Hardware
Troubleshoot software and hardware issues on Laptop and Desktops
Maintain network connectivity and user accounts
Provide support for Microsoft outlook. Create images for company standards

Senior System Technical Support Specialist

Confidential

Networking/ Web Design/Helpdesk
Desktop support/Home Service and Installation
Troubleshoot and repair on Desktop - Laptops- Servers and all hardware
Build, monitor, patch, upgrade and maintain various server environments
Oversee projects relating to hardware and software upgrades and new technology implementations
Wireless and Network issues
Remote access and all software and hardware upgrades
Custom building Desktop computers to client’s specifications

Administrator Technical Support

Confidential

Onsite Technical Support for 18 Giant Stores
Break/fix all POS Systems
Server and Network Management Software and Hardware
Desktop Support all Phases Tier 3
Scanners and Scales hardware and Calibration
Network Management

Technical Support Technician

Confidential

Image and Stage 400 PC's for deployment
Configure the PC's per client site specifications.
Perform remote Data Migration from old to new PC
Configure new machine remotely for finalization
Respond to requests for technical assistance via phone or electronically
Diagnose and resolve technical hardware and software issues

Regional Deployment Lead Technician II

Confidential

New installation of POS Scanners and Scales
Installation customization and fabrication
Update Firmware on all POS Systems
Troubleshooting hardware and Software issues

Deployment Lead Technician

Confidential

Onsite lead for Dell
Assist Dell Project Manager
Manage team of 5 technicians
Coordinate deployment of 193 PC’s
Handle all escalation problems with hardware and software
Deploy, Migrate and install PC’s
Ensure old assets are properly prepared for disposal shipment

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