Service Desk Analyst Resume Falls Church, VA - Hire IT People

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and Problem solving skills.

KNOWLEDGEABLE AREAS:

Office 365
Virus/spyware removal
Desktop/Laptop repair
Multiple application
Operating system
TCP/IP
Testing Applications
Documents preparation
Application testing
SharePoint 2016
Ports and Protocols
Bomgar Remote Support
System restoration
Windows 7/10 Migration
System Backups
Samanage Ticketing systems
Windows OS troubleshooting
Active Directory
Switches/routers
Hardware Installation

EXPERIENCE:

Confidential, Falls Church, VA

Service Desk Analyst

Responsibilities:

Windows 8.1/10 Migration support for over 15 customers weekly.
Use of Samanage Ticketing System to update and resolve over 30 troubleshoot tickets weekly.
Displayed courtesy and strong interpersonal skills with over 100 customers monthly.
Reimaging 10 desktops and laptops weekly.
Use of Bomgar to provide remote support to about 60 end users monthly.

Confidential, Washington, DC

Computer Technician

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non - technical personnel within the business.
Resolved 60 customer complaints and concerns weekly with strong verbal and negotiation skills.
Managed Windows XP/Vista/Windows 7.
Ensure that Samanage tickets are resolved and completed to the end user's satisfaction and timely manner.
Active Directory; Resetting 30 user accounts and passwords weekly.

Confidential, Washington, DC

PHI Technician

Responsibilities:

Indexing records in document/records management system.
Indexing required reading and analyzing document for appropriate data.
Categorizing over 1000 records weekly by type, year, alphabetical order.
Tracking and reporting production status in Excel spreadsheets.
Labeling 1000 storage folders per week.
Barcoding 300 documents per day.
Preparing 300 documents per day for imaging/scanning
Copying and binding tasks.

Confidential, Washington, DC

Phlebotomist/Medical Coding

Responsibilities:

Performed a variety of 75 routine blood drawing procedures Weekly to include venipuncture, and skin puncture.
Prepared, processed, and stored 100 patient specimens and samples a day according to departmental procedures using standard techniques and equipment.
Packed 3 specimens packs to be sent to Confidential at the end of the day.
Scanned specimens over 100 patients in the touch system a day.
Labeled specimen over 100 tubes a day.
Document the route of specimens from collection to laboratory analysis and diagnosis.
Worked throughout the different offices filling in at the Cancer Institute, various Doctors’ offices.
Built trust and minimize patient discomfort during phlebotomy procedures while effectively collecting blood specimens.
Performed at least 6 Allomaps for heart failure patients per day.
Back-end processed, kidney stone samples, stool samples, 24-hour urine kits.
Multi-tasking at a high paced environment.

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Service Desk Analyst Resume

Falls Church, VA

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