Automation/Help Desk Technician Resume

SKILLS:

WORK HISTORY:

Automation/Help Desk Technician

Confidential

Responsibilities:

Provided phone and in - person support for computer, phone, and wireless issues.
Reimaged laptops on a large scale to meet specific deadlines.
In/out-boarded employees as needed.
Performed periodic Vulnerability Scans

Help Desk Technician

Confidential

Responsibilities:

Provides Tier I support to users calling in with various Computer, Server, or Network issues.
Troubleshoots issues with Software and Hardware, as well as records information about system outages from minor to widespread.
Provides user account assistance for a variety of accounts, from Active Directory support, to various programs users may be locked out of, or need a password reset for.
Logs Work Orders for new users, hardware/software requests, and other specific needs.
Assisted users in a fast, yet thorough manner to meet multiple contractual metrics.

Customer Service Representative/Help Desk Representative

Confidential

Responsibilities:

Provided information about the passport application process, application status, and general information about travel.
Handled calls in a fast manner to meet multiple contract metrics.